##### Interaction Management Tasks > E-Mail Management Tasks

# Sending Automated Responses to E-Mail

Use the Send Automated Response action to send e-mails to the Automated Response Queue.

This action is not available if your administrator has not defined the Automated Response Queue. For further information, see the Genesys Desktop 7.6 Deployment Guide.

Warning! The system does not prevent you from moving e-mail to an inappropriate Queue. Do not send e-mail to the Automated Response Queue unless you have a thorough understanding of your e-mail routing sequences.

To send an automated response to e-mail:

1. Display the appropriate e-mail collection on the list pane. For further information about navigating within the Supervisor Work Area, see Displaying Object Lists and Objects Overview.

2. Select the appropriate e-mails on the list pane.

3. Click the list pane Actions button and select Selected > Send Automated Response.

To send an automated response to an e-mail that is displayed on the details pane, click the details pane Actions button and select Interaction > Send Automated Response.

For an overview of the user interface controls, see Major Areas and Controls.