##### USING Basic GENESYS DESKTOP Functions > handling VIDEO sessions

# Handling a Video Session

If your contact center has SIP video capabilities, and if you are logged on to a video extension, Genesys Desktop can route a video request to your desktop.

Note: In order to conduct a video interaction, you must have an operational webcam connected to your workstation.

Here is an example of how to conduct a video session:

1. During a phone call with a contact, you or the contact may wish to open a video session.

2. Click the Enable Video Stream icon () to open the Video Session window.

3. The Video Session window contains both the video stream from the contact and a preview of your video stream. With both video streams functioning, begin your session.

4. You can continue the interaction in any of the following ways:

- Respond directly to the contact's questions.

- Respond by using the Standard Responses.

- Make a conference with other agents and supervisors.

- Transfer the video session to another queue, agent, or supervisor. For details, see Using Transfer for Outgoing Phone Calls.

5. To conclude the interaction, click Disconnect.

- Click the Notepad tab and enter comments if required.

6. When you are finished:

- If your system is not configured for Disposition Codes, click Mark Done.

- If your system is configured for Disposition Codes and you are required to enter one before proceeding:

1. Click the Disposition Code tab.

2. Click the appropriate Disposition Code.

3. Click Mark Done.

The Video Session window closes. The interaction is entered into the Contact History.