##### Interaction Management Tasks > Filtering Interaction Lists

# Defining and Applying a New Filter

To quickly define and apply a new filter:

1. Display the appropriate collection of interactions on the list pane. For further information, see Displaying Object Lists and Objects Overview.

2. If a filter is already applied to the list, click the list pane Actions button and select Show All.

3. Click the list pane Actions button and select Filter.

4. In the Filter window, define the appropriate filtering criteria. For further information, see Filter Window—Basic Criteria and Filter Window—Advanced Criteria.

5. If you want to save the filter for future use, click the Filter button and select Save. For further information, see Choosing Filter Window Criteria.

6. Click OK to apply the filter and close the Filter window.

All filtering will be removed when you navigate to a new view. If you frequently filter a particular view, add the filtered view (list) to the Quick Dashboard. Then, each time you click the Quick Dashboard entry, the view will be appropriately filtered. For further information about the Quick Dashboard, see Quick Dashboard Tasks.

If you are unable to view interactions, you may not have

You may not be assigned sufficient permissions to view interactions.