##### Using Expert Desktop > Handling Expert Desktop Phone Calls

# Confirming Call Status

Expert interactions require you to carry out actions on both the Genesys Desktop interface and your physical phone; therefore, the system uses a Confirm Status dialog box to determine whether you are still handling a phone call.

If you do not click the Disconnect or Mark Done buttons when the call has been inactive for a certain amount of time, the following dialog box appears, asking whether you want to continue the call:

- Click Yes to continue the call.

- Click No to end the call.

Note: You will not receive this dialog box for a call that comes from a Network T-Server that supports call monitoring.