##### USING the COMMON TOOLS

# Using Desktop Functionality

The following functions enable you to maneuver in your desktop:

## Drag-and-Drop Functionality

You can select text, or any part of its content, and drag it to another pane on your desktop.

For example, you can insert the following into your e-mail or chat:

- Responses, by dragging and dropping the whole, or any part of, a standard response from the Standard Responses database.

- The response of the person you invited to provide collaborative e-mail.

You can also copy text, or any part of its content, and paste it into another pane on your desktop.

## Ascending / Descending Lists

You can sort lists in ascending or descending order.

- Click the column heading of the column by which you want to sort. Click it again to reverse the sort order. By default, the list is sorted in ascending order.

## Expand and Collapse Buttons

These buttons ( ) appear at the top-left of the History tab and the Responses tab. They enable you to expand or collapse tree views.

## Grips, Spines, and Anchors

The various Genesys Desktop windows and panes feature grips, spines, and anchors that enable you to resize the panes within the main Genesys Desktop window.

- Grips: Enable you to resize the vertical space for panes. When you hover the mouse pointer over a grip, it changes to indicate the drag option.

- Vertical Spines: Enable you to resize the horizontal space for panes. A spine can be dragged to an arbitrary position, or it can be jumped to preset anchors.

- Anchors: Preset positions for a vertical spine. You can drag these to any position along the bottom of the Genesys Desktop window. Clicking an anchor causes the vertical spine to jump to the location of that anchor.