# Genesys Desktop 7.6 Help

Copyright © 2000–2012 Genesys Telecommunications Laboratories, Inc. All rights reserved.
dtop_help_10-2012_v7.6.401.00

The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc.

# Overview

Welcome to Genesys Desktop, an application that enables online communication between customers and companies.

This Help document provides descriptions and instructions for the procedures you may need to perform as a contact center agent or expert (sometimes called a knowledge worker).

This Help document also supports the Supervisor Work Area component of the Genesys Desktop. You can use the Supervisor Work Area to manage interaction traffic.