##### USING the COMMON TOOLS

# Using Notepad

The Notepad is a feature that enables you to enter comments about the current interaction. The comments are stored as a part of the history for the contact. The text that you enter in the Notepad is not visible to the contact; it is not a part of the outgoing e-mail or chat. However, the contents of the Notepad are available to any agent who views the contact's history.

The Notepad is commonly used to record the reason for transferring an interaction to another agent, supervisor, or expert.

The Notepad is a simple text editor. You can copy, cut, and paste text in the Notepad.