##### USING Basic GENESYS DESKTOP Functions > Handling SMs

# SMS Session Mode Window Interface

The SMS Session Mode interaction pane enables your to handle SMS in Session Mode. It contains the following elements:

#### Contact

The contact's name as stored in the Genesys database.

#### Participants

The agent's name and the contact's phone number.

#### <Chat window>

All messages between chat participants.

#### <Outbound window>

The message that you are typing but have not yet sent.

### Action Keys and Buttons

The following table defines the functions that are available for the outbound interaction pane.

Action | Function
Spelling | Enables you to check the spelling of the text by using an interactive Spelling Checker. Genesys Desktop creates a single dictionary for each agent. Any additions or changes that you make affect only your personal dictionary. If you are working at a different workstation, you can still access your personal dictionary, provided that you are logged in under your unique user name and password. Changes that you make to the Spelling Checker options take effect immediately, and they remain in effect until you modify them. See also Using Spelling Checker.
Conference | Enables you to make an SMS conference interaction with the contact and one or more other agents. Click to select the other agent(s). For details, see Using Conference.
Transfer | Enables you to transfer an SMS session to another agent or queue. For details, see Using Transfer for Outgoing E-Mail and Chat.
End | Closes the SMS session. This button then changes to the Mark Done button.
Mark Done | Name appears after you click End button. Click to close the window at the end of the SMS session. Genesys Desktop then adds the SMS session to the Contact History.
Place a voice call | Enables you to call a phone number that is displayed in the transcript area. If the contact enters a phone number, the number becomes a link that you can click on to call that number. Hover your mouse pointer over the link to display the Click to dial pointer. Your system administrator configures what constitutes a valid phone number; ask your administrator for information.
| Select the check box to e-mail a transcript to the customer after you end the session. Clear the check box to disable this function.
Send | Sends the message that you typed to your contact. You can also press the Enter key.

## Common Interaction Panes

The right pane contains three sub-panes, Customer Records, Resources, and Co-Browse, which contain tools that are common to the different types of interactions. Toggle between these sub-panes by clicking the appropriate button.

- The Customer Records pane enables you to access the database of contacts, and the Contact History for each contact.

- The Resources pane enables you to access the Standard Responses database, which contains prewritten responses that you can use during an interaction. You can customize a response to fit the current call.