##### Example Customer Views

# Interaction Queues

Customer views are views of your contact center. The following example views are available for Interaction Queues:

- E-Mail View Templates

- Status

- Hourly / Daily

- Open Media View Templates

- Status

- Hourly / Daily

## E-Mail View Templates

### Status

Statistic Group | Statistic Long Name | Short Name | Description
Status | Interactions In Queue | In Queue | Total number of interactions in the queue. Statistic Type: MCR-Q-InQueue
Total Interactions Awaiting Processing | Total Awaiting Processing | Total number of interactions that have been submitted, and that are currently awaiting processing. Statistic Type: MCR-Q-WaitInQueue
Total Interactions In Processing | Total Processing | The total number of interactions in the queue that are being processed. Statistic Type: MCR-Q-InProcessing

### Hourly / Daily

Statistic Group | Statistic Long Name | Short Name | Description
Performance | Total Interactions Entered | Entered | Total number of interactions that entered the queue, including the interactions that were placed in the queue upon creation. For interactions that enter the queue more than once, this statistic separately counts each instance. Interactions that are taken from this queue for processing, and that left in the queue upon completion of processing are not counted. Statistic Type: MCR-Q-TotalEntered
Total Interactions Moved | Moved | Total number of interactions that were moved from this queue to any other queue. Statistic Type: MCR-Q-TotalMoved
Total Interactions Stopped Processing | Stopped Processing | Total number of interactions for which processing has stopped while in this queue. Statistic Type: MCR-Q-TotalStopped
Minimum Interactions | Maximum Interactions | Maximum number of interactions in the queue. Statistic Type: MCR-Q-MinimumInteractions
Maximum Interactions | Minimum Interactions | Minimum number of interactions in the queue during the reported time period. Statistic Type: MCR-Q-MaximumInteractions

## Open Media View Templates

### Status

Statistic Group | Statistic Long Name | Short Name | Description
Status | Interactions In Queue | In Queue | Total number of interactions in queue. Statistic Type: Current_In_Queue
Total Interactions Awaiting Processing | Total Awaiting Processing | Total number of interactions that have been submitted, and that are currently awaiting processing. Statistic Type: Current_Waiting_Processing_In_Queue
Total Interactions In Processing | Total Processing | Total number of interactions in the queue that are being processed. Statistic Type: Current_In_Processing_In_Queue

### Hourly / Daily

Statistic Group | Statistic Long Name | Short Name | Description
Performance | Total Interactions Entered | Entered | Total number of interactions that entered the queue, including the interactions that were placed in the queue upon creation. For interactions that enter the queue more than once, this statistic separately counts each instance. Interactions that are taken from this queue for processing, and that left in the queue upon completion of processing, are not counted. Statistic Type: Total_Entered_Queue
Total Interactions Moved | Moved | Total number of interactions that were moved from this queue to any other queue. Statistic Type: Total_Moved_From_Queue
Total Interactions Stopped Processing | Stopped Processing | Total number of interactions for which processing has stopped while in this queue. Statistic Type: Stopped_Processing_Queue
Minimum Interactions | Maximum Interactions | Maximum number of interactions in the queue. Statistic Type: Minimum_Interactions_In_Queue
Maximum Interactions | Minimum Interactions | Minimum number of interactions in the queue during the reported time period. Statistic Type: Maximum_Interactions_In_Queue