##### USING Basic GENESYS DESKTOP Functions > Handling WEB Callback

# WEB callback Overview

As an agent, you might have to handle web callback requests.

A contact can schedule a callback for a particular time, or request to receive it as soon as possible. A contact can also request a callback from an IVR (Interactive Voice Response) system, or a web page, in order to avoid a long wait in the response queue.

If you are logged in and ready, the Web Callback Interface appears on your screen.

Web callback supports Preview mode only:

- Web Callback Preview Mode Calls, in which you can choose to connect to, or cancel the Web callback request.

After you are connected with your contact, you can perform various tasks, depending on the nature of the interaction. For example, you can update customer records, reschedule a call, and so on.

This section discusses web callback functionality:

- Web Callback Interface

- Handling Web Callback Interactions