##### Administration Tasks > Basic View Administration Tasks

# Defining and Testing a Basic Configuration

## Creating an Object Set

Use the procedures outlined in Defining Object Sets to create a new Object Set that includes several Agent Groups. Follow these guidelines:

- Use the name Test Object Set.

- (Optional) Enter a description.

- Associate Test Object Set with at least one group-level View Template. The group-level View Templates define the views that are available when the user displays the Agent Groups that reside in the Object Set.

- Specify the collection of objects that is displayed when an end user selects this Object Set.

- Associate Test Object Set with at least one object-level View Template. The object-level View Templates define the views that are available when the user displays the Agents that reside in one of the Agent Groups.

- Enable Test Object Set so that users can view it.

## Testing the Object Set

1. Display the Object Set in the Supervisor Work Area.

2. Create and assign Threshold Templates.

3. Remove the Object Set.

### Displaying the Object Set in the Supervisor Work Area

1. Close and open the Supervisor Work Area (to load the new Object Set).

2. From the drop-down list, select Agent Groups. For further information, see Major Areas and Controls and Displaying Object Lists and Objects Overview.

The Agent Group Object Sets appear on the list pane.

3. Double-click Test Object Set.

You can also select Test Object Set action by clicking the list pane Actions button and selecting Selected > Open.

The list pane now displays the Agent Groups in Test Object Set.

4. Navigate to each view by clicking the tabs on the list pane and the details pane.

Note: If the details pane is not visible, click the List and Details button in lower-right portion of the Supervisor Work Area.

5. Double-click one of the Agent Groups in Test Object Set.

You can also select one of the Agent Groups by clicking the list pane Actions button and selecting Selected > Open.

The list pane now displays the Agents in the Agent Group.

6. Navigate to each view by clicking the tabs on the list pane and the details pane.

### Creating Threshold Templates and Assigning Thresholds Templates to Objects

A Threshold Template contains one or more thresholds for a given type of contact center object. Once a Threshold Template has been defined, you can assign it to one or more objects.

Using Threshold Templates, define the conditions that generate alarms (alerts).

1. Using the procedures outlined in Defining Threshold Templates, create one Threshold Template for Agent Group objects and one for Agent objects. Be sure to define several thresholds that will generate occasional alarms.

2. Using the procedures outlined in Assigning Thresholds to Objects, assign the Threshold Templates to the Agent Groups and the Agents (in each Agent Group).

3. Complete Steps 2–6 of Display the Object Set in the Supervisor Work Area to verify that alarms are generated when the thresholds are violated. For further information about alarms, see Viewing Alarms Overview.

### Removing Test Object Set

Using the procedures outlined in Defining Object Sets, delete or disable Test Object Set.

Note: Because Object Sets are loaded when the Supervisor Work Area is opened, Test Object Set will be present until you close and re-open the Supervisor Work Area.