##### Agent Management Tasks

# Agent Management Tasks Overview

The Agent Management Tasks section includes the following topics:

- Adding New Agents

- Managing Agent Group Membership

- Changing Agent Properties

- Changing Agent Properties

- Properties Tab Settings

- Editing the Agent Annex

- Configuring Supervisor Permissions

- Assigning Capacity Rules

- Enabling and Disabling Agents

- Agent Logout Control

- Deleting Agents

- Viewing Media Status Details

- Monitoring Agents

- Monitoring Agents Overview

- Chat Monitoring

- SIP Monitoring

- SIP Monitoring Overview

- Voice Monitoring

- Instant Messaging Monitoring

- Monitoring Settings

- Simultaneous Monitoring

- Managing Skills

- Managing Skills at the Organization Level

- Managing Skills of Multiple Agents

- Managing Skills of an Individual Agent

- Managing Login IDs

- Managing Login IDs at the Switch Level

- Assigning / Removing an Agent's Login ID

- Managing Login IDs at the Agent Level

## Administration Tasks for Agent Management:

- Assign Threshold Template

- Assign E-Mail Notification List