##### USING Basic Genesys Desktop Functions > Handling E-mail > Collaborative E-Mail Procedures

# Collaborative E-Mail Procedures Overview

As an agent, you might need the help of another agent or supervisor in order to properly answer or solve your contact's issue. Other agents or supervisors might need your help with a contact's issue.

There are two modes for collaboration: Push and Pull.

- In Push mode, invitations are received on the desktop of the invited agent or supervisor.

- In Pull mode, invitations are received in the Collaboration Workbin of the invited agent or supervisor. The Workbin icon flashes yellow, and a warning message appears on the Status Bar.

The default mode is Push. The mode your company uses depends upon how Genesys Desktop is configured.

- Inviting an Agent for E-Mail Collaboration

- Following Up After Sending an Invitation

- Responding to a Collaborative E-Mail Request

- Responding to a Stored Collaboration Request