##### USING the COMMON TOOLS > Using Contact history

# Key to Contact History Icons

Genesys Desktop creates and maintains a contact history for every contact who has an interaction with your company.

To see the history for the contact in the current interaction, click the History tab. Each interaction is marked with an icon, on the left side of the entry, that indicates whether the interaction is pending or not pending. The following table defines the Contact History interaction icons.

Interaction Type | Pending | Not Pending
Phone call |  |
Incoming e-mail |  |
Outgoing e-mail |  |
Outgoing collaborative e-mail invitation | N/A |
Incoming collaborative e-mail invitation | N/A |
Outgoing collaborative e-mail reply | N/A |
Incoming collaborative e-mail reply | N/A |
Chat |  |
Co-browse | N/A |
E-mail web request / callback request |  |
Incoming SMS |  |
Outgoing SMS |  |
MMS |  |
Survey |  |
Open media |  |

Interactions are stored in folders ( ) named Current and Archive.

- The Current folder contains current (not pending) and pending interactions, and recently closed interactions.

- The Archive folder contains older closed (no longer pending) interactions.

Click the triangle icons next to each interaction to open ( ) and close ( ) the thread for that interaction.