##### USING Basic Genesys Desktop Functions > Handling E-mail > Outgoing E-mail Procedures

# Outgoing E-Mail Procedures Overview

This section describes how to use Genesys Desktop to handle e-mail interactions at your contact center:

- Replying to a Message

- Saving an E-Mail Message for Future Handling

- Opening a Message Saved as a Draft

- Creating a New Outgoing E-Mail Message

- Using Attachments