##### USING Basic GENESYS DESKTOP Functions > HANDLING OUTBOUND CAMPAIGN CALLS

# Editing Custom Fields

You may be configured to record the responses of your contact or edit the information for the contact, or, Custom Fields might be read-only when you engage in campaign interactions or you are not in the campaign.

## Campaign Contact Information

Use the Custom Fields tab (shown below) to modify or edit existing information.

To edit campaign contact information:

1. Click on the row/field that you want to edit, or use the up and down arrow keys to move up or down the list of fields.

2. Click Edit, double click the row/field, or press the Enter key to make the row/field active for editing.

To cancel, press the Esc key.

3. Enter the campaign information.

Note: Because supervisors configure fields according to the needs of each campaign, the names of these fields can vary.

4. Click on a different row/field or press the Enter key to save the new information.

5. To discard your changes, click Reset.

6. After you have completed all your changes, click Update record to update the record for this contact.