# 7.6 Agent Desktop Overview

This help information supports the contact center Agent and Expert components of the Genesys Desktop application. In this Help file, you will find descriptions and instructions for the procedures that you might need to perform.

- Launching Genesys Desktop

- Genesys Desktop Interface and Controls

- Desktop Terminology

- Using Basic Genesys Desktop Functions

- Common Interaction Panes

- Keyboard Shortcuts

- Handling E-Mail

- Handling Chat Sessions

- Handling Instant Message Sessions

- Handling Inbound MMS Messages

- Handling Phone Calls

- Handling Outbound Campaign Calls

- Handling Callback

- Handling Web Callback

- Handling Open Media

- Handling SMS

- Handling Video Sessions

- Handling Inbound Surveys

- Using Advanced Genesys Desktop Functions

- Draft E-Mail Management

- Using Expert Desktop

- The Expert

- Expert Desktop Interface and Controls

- Expert Desktop Secondary Controls

- Handling Expert Desktop Phone Calls

- Using The Common Tools

- Transferring Interactions

- Using Conference

- Using Spelling Checker

- Auto Suggest Responses

- Using Notepad

- Attached Data

- Disposition Code

- Using Contact History

- Using Standard Responses

- Handling Co-browser Sessions

- Viewing Statistics

- Using Settings

- Using Desktop Functionality

- Using Attachments

- Rescheduling Records

Ask your system administrator or MIS department for the specific information that you need in order to start the application, and for guidelines on how your company handles customer contacts.