##### USING Basic Genesys Desktop Functions > Handling E-mail > Outgoing E-mail Procedures

# Creating a New Outgoing E-Mail Message

To create a new outgoing e-mail message without responding to a prior incoming e-mail message:

1. From the File menu, select New E-mail or click the New E-mail button () on the Toolbar. The Outgoing E-Mail form appears.

2. Click To to select a contact from the Contact Directory, or enter an e-mail address in the input box.

3. Type your message.

4. Choose one of the following actions:

- If you want to send the message later, click Save & Close.

- If you decide not to send the message, click Delete. A confirmation dialog box will appear, asking you to confirm that you want to delete the e-mail.

5. Click Send.

#### To use the Contacts pane to edit the data for a contact:

1. Click the Contacts icon, or, on the right pane of the Outgoing E-Mail form, click the Contact tab. See also Editing Contacts.

2. Enter your edits on the Contact tab.

3. On the Directory pane, click Close to return to your outgoing e-mail.

#### To use the To input box to edit a contact’s data before creating a message:

1. Click To.

2. Select the contact on the Directory pane.

3. Click the Toggle To Edition Mode button (). See also Editing Contacts.

4. Enter your edits directly in the To box. The Add address to this contact and Move interaction to matching contact radio buttons are enabled. Add address to this contact enables you to add the new e-mail address to the current contact. Move interaction to matching contact enables you to assign the interaction to the contact whose address corresponds to the address that you have entered. If the contact does not exist, a new contact is created.

5. On the Outgoing E-Mail form, click Save. The address will be entered in the contact information for the contact.