##### USING advanced GENESYS DESKTOP Functions > Draft E-Mail Management

# Draft E-Mail MANAGEMENT Overview

Draft e-mails are outbound messages that an agent has written or started, but has not sent. They remain in the Draft list until they are sent.

Agents who are also configured as a supervisor (see the Genesys Desktop 7.6 Deployment Guide) can oversee draft e-mail activity by using the Draft E-mail Management option on the Supervisors icon menu.

To view draft e-mails:

1. Click the Supervisors icon menu, and then select Draft E-mail Management. The Draft E-mail Management pane appears.

2. Select one of the following tabs:

- By Owner: This tab is displayed by default. It lists all draft e-mails, sorted by Owner ID.

- All: This tab lists all draft e-mails, with various column headings that you can use to sort them.

3. Locate the draft e-mail that you want to review, and click it to select it.

4. Click Get Draft to open the draft e-mail in an Outgoing E-mail form.

5. Review and/or edit the e-mail, and then do one of the following in the Outgoing E-mail form:

- Click Send to send the e-mail to the contact.

- Click Save to save any changes that you made to the draft e-mail.

- Click Save & Close to save any changes that you made to the e-mail, and then return the e-mail to the Draft E-mail Workbin.

- Click Close to close the draft e-mail and return it to the Draft E-mail Workbin, without saving any changes that you made to the e-mail.

- Click the Transfer icon () to transfer the interaction to an agent or other transfer target.