##### USING the COMMON TOOLS

# Attached Data

The Attached Data tab provides information about an interaction—for example, an account number or type of service. This tab is available for all interactions except campaigns.

When you click the Attached Data tab (shown below) the data for the interaction is displayed.

You can modify, add, or remove data by using the New, Edit, or Delete buttons.

To edit or delete an entry, select it in the list, and then click Edit or Delete.

#### To add new data to an interaction

1. Click New.

2. Enter the key in the left hand text field and the value of the data in the right hand text field.

3. Press Enter to confirm your addition, or ESC to cancel or discard it. The list of data for the interaction displays the new data added.

#### To modify an existing value

1. Select the value that you want to modify by clicking the corresponding row in the list, or by pressing the up or down arrow keys.

Note: You can also double-click the row to edit it. Go to Step 3.

2. Click Edit or press the Enter key. The key and value text fields in the row become active.

3. Edit the key and the value.

4. Press Enter to confirm your addition, or ESC to cancel or discard it. The list of data for the interaction displays the modified data.

#### To remove an existing value

1. Select the value that you want to delete by clicking the corresponding row in the list or by pressing the up or down arrow keys.

2. Click Delete. The data is removed from the list.

Warning: There is no undo function. Ensure that you have selected the correct row before deleting it.