##### USING Basic GENESYS DESKTOP Functions > handling e-mail > e-mail forms

# E-Mail Form Interface Overview

Genesys Desktop has several features and procedures that help you respond more effectively to an e-mail message.

The E-Mail form enables you to respond to contacts, and to enter information about the interaction. This information is saved in the Contact History.

- Incoming E-Mail Form

- Outgoing E-Mail Form