##### Interaction Management Tasks > Using Macros

# Introduction to Macros

Without macros, you must manage interactions in the following manner:

1. Navigate to an appropriate collection of interactions.

2. Filter and/or sort the collection of interactions.

3. Select the appropriate interactions.

4. Apply one or more actions to the interactions.

Macros enable you to apply multiple actions in one step—for example, moving interactions to a particular Queue, and setting the priority to a particular level.

You can also include a filter in the macro, eliminating the need to manually filter the collection of interactions beforehand. However, you can still manually apply a filter to the collection before applying the macro, and then rely on the filter within the macro to further refine the collection.

For further information, see Working With Macros.