##### USING advanced GENESYS DESKTOP Functions > Draft E-Mail Management

# All Tab

This functionality is available only to agents who are also configured as supervisors.

To display a draft view of all draft e-mails:

1. Click the Supervisors icon.

2. Select Draft E-mail Management.

3. Click the All tab.

On the All tab, draft e-mails are displayed in a sortable list. You can sort them by the following column headings: To, Subject, Owner ID, and Time in Draft.

To view information about a particular draft e-mail:

1. Click the draft e-mail in the list. Details of the e-mail are displayed at the bottom of the tab, replacing the draft e-mail statistics.

2. Click the following read-only tabs to examine the details of the e-mail:

- View Detail (the sender's name, cc address, and e-mail subject)

- Auto Suggest

- Notepad (information entered automatically or by the agent, during or after the interaction)

- Attached Data

- Custom Data

The All tab contains the following columns:

### To

This column shows the address of the contact.

- The icon indicates that the stored e-mail draft has not reached the preset draft time threshold.

- The icon alerts you that the stored e-mail draft has reached the preset threshold, and that it might need to be handled soon.

### Subject

This column shows the subject of the draft e-mail.

### Owner ID

This column shows the login name of the agent who saved the draft e-mail.

### Time in draft

This column shows the amount of time that the draft has been in the agent's folder.

## Total E-mail Drafts

This section shows cumulative statistics for all the drafts in the list, in terms of number, time, and over-threshold status.

## Action Keys

The following table describes the functions that are available on the All tab:

Key | Functions
Refresh | Updates the list.
Get Draft | Opens the selected e-mail draft in a new Outgoing E-Mail form.
Close | Closes the Draft E-Mail Management pane.
Actions | Opens a Print Preview window.
Hide Transcript | Returns you to the Statistics pane. This function is available only when a draft e-mail is selected.