##### USING the COMMON TOOLS > Using Contact history

# Maintaining Contact history

The Contacts tab, accessed by clicking the Contacts icon, enables you to:

- Find phone numbers and e-mail addresses when creating an outgoing interaction (without an incoming interaction).

- Add new phone numbers and e-mail addresses, or edit existing ones.

- Delete phone numbers or e-mail addresses.

- Merge contact information.

- Learn that an interaction is pending—when the pending interaction icon appears.

The Directory tab displays all of the contacts in the system. The Find tab enables you to find specific contacts.

The Contact History pane displays the contact that you selected in the Directory / Find section, and it enables you to update information and check the contact's history.