##### Using the common tools

# Using the Common Tools Overview

In addition to the basic e-mail and phone call features, Genesys Desktop provides additional tools, depending on the media format that you are using:

- Transferring interactions (all interactions)

- Conference voice interactions (phone and chat)

- Spell checking (e-mail and chat)

- Auto Suggest responses (e-mail)

- Notepad (all interactions except campaign)

- Attached data (all interactions except campaign)

- Custom data (all interactions except campaign)

- Disposition Code (all interactions)

- Using Contact History (all interactions except campaign)

- Standard responses (all interactions except campaign, but insert is possible only for outgoing e-mail and chat)

- Co-browser sessions (chat and phone)

- Viewing statistics

- Updating settings (change first login password, customize personal dictionary and Spelling Checker options, forward agent phoneset, and speed dial keys)

- Desktop functionality (e-mail and chat, drag and drop, GUI controls)

- Attachments (e-mail)

- Rescheduling calls (campaign and callback)