##### Interaction Management Tasks

# Terminating Interactions

Use the Terminate action to remove interactions from further processing.

Genesys Desktop continues to update the properties of interactions after you have displayed a collection of interactions. See Displaying Object Lists and Objects Overview.

If you terminate one or more interactions, Genesys Desktop will fill the property fields of the interaction with the hyphen (-) character, and the row will be highlighted with a special color.

To terminate interactions, you must have sufficient permissions assigned to you.

## Selected Interactions

To terminate selected interactions:

1. Display the appropriate collection of interactions on the list pane. For further information about navigating within the Supervisor Work Area, see Displaying Object Lists and Objects Overview.

2. Select the appropriate interactions on the list pane.

3. Click the list pane Actions button and select Selected > Terminate.

To terminate an interaction that is displayed on the details pane, click the details pane Actions button and select Interaction > Terminate.

## All Interactions in the Current Slice

To terminate all interactions in the current slice:

1. Display the appropriate slice of interactions on the list pane. For further information about navigating within the Supervisor Work Area, see Displaying Object Lists and Objects Overview.

2. Click the list pane Actions button and select Select All.

3. Click the list pane Actions button and select Selected > Terminate.

For further information about slices, see Major Areas and Controls and Working with Large Lists.

## All Interactions in All Slices

To terminate all interactions in all slices (within a given collection of interactions):

1. Display the appropriate collection of interactions on the list pane. For further information about navigating within the Supervisor Work Area, see Displaying Object Lists and Objects Overview.

2. Click the list pane Actions button and select All Interactions In All Slices > Terminate.

For further information about slices, see Major Areas and Controls and Working with Large Lists.