##### Agent Management Tasks > Changing Agent Properties

# Configuring Supervisor Permissions

If you are configured with full extended supervisor permissions, you can configure the supervisor permission levels of one or more agents in an Agent Group view. All the settings that you specify will be applied to all selected agents.

You can do the following:

- Change the permissions of an individual agent using the Properties tab.

- Use any Agent Group view to assign supervisor permissions to some or all supervisors in the group. The supervisors can be part of any Agent Group.

Permissions must be configured for the agents in the group. Group membership does not grant permissions automatically.

Agents do not lose their permission levels if they are removed from the group.

- After you configure supervisor permissions, you must wait for the next restart of Genesys Desktop for your changes to take effect.

Use the Assign Supervisor Permissions dialog box to configure supervisor permissions for one or more supervisors in an Agent Group.

1. Open an Agent Group in the Agent Groups section that contains the supervisors for whom you want to configure supervisor permissions.

2. Select the agents that you want to configure.

3. Select Actions > Selected > Assign Administrator/Supervisor Permissions. The Assign Administrator/Supervisor Permissions dialog box opens.

4. From the drop-down list select the level to be assigned. Select from the following levels:

Functionality | Level
Draft E-Mail Management |
Do not change | Leave the current setting unchanged.
Disable | Remove access to the Draft E-Mail Management features in the Agent component of Genesys Desktop.
Enable | Grant access to the Draft E-Mail Management features in the Agent component of Genesys Desktop.
Extended Supervisor |
Do not change | Leave the current setting unchanged.
Disable | Remove access to advanced supervisory features.
View | Enable the agent to only view objects.
Configure | Enable the agent to perform the following tasks: view, add, edit, and delete objects. Change agents’ passwords.
Administer | Enable the agent to perform the following tasks: view, add, edit, and delete objects. Change agents’ passwords. Set Action Template for agents. Set Quick Dashboard Template for agents. Change supervisor levels. Set Threshold Template for objects. Set E-Mail Notification List for objects. Modify Object Sets, View Templates, Statistics, Media Lists, Threshold Templates, E-Mail Notification, List Action Templates, Quick Dashboard Template.
Silent Monitoring |
Do not change | Leave the current setting unchanged.
Disable | Remove access to agent monitoring features.
Enable | Grant access to agent monitoring features.
Advanced Interaction Mgt |
Do not change | Leave the current setting unchanged.
Disable | Remove the ability for the supervisor to view, move, edit, or terminate interactions.
View | Grant the supervisor the ability to view interactions. The supervisor cannot move,edit, or terminate interactions.
Manage | Grant the supervisor full administrative privileges. The supervisor can view, move, edit, and terminate interactions.
Only Edit | Grant the supervisor the ability to view, move, and edit interactions. The supervisor cannot terminate interactions. The supervisor cannot execute macros that contains the terminate operation.
Administrator |
Authorized | Grant Administrator permissions/enable Administrator functionality.
Not authorized | Revoke Administrator permissions and disable Administrator functionality.

5. Do one of the following:

- Click OK to assign the permissions that you have specified.

- Click Cancel to close the Assign Supervisor Permissions dialog box and leave the current settings unchanged.