##### USING advanced GENESYS DESKTOP Functions > Draft E-Mail Management

# By Owner Tab

Note: This functionality is available only to agents who are also configured as supervisors.

To locate the draft e-mails belonging to specific agents, click the Supervisors icon, and then select Draft E-mail Management. The By Owner tab appears.

On the By Owner tab, draft e-mails are organized into agent folders. Each folder contains all the draft e-mails for a particular agent. You can sort these by the following column headings: Owner ID, Max. Draft Time, # in Draft, Av. Draft, and # over Threshold.

To view information about a particular draft e-mail:

1. Expand the agent's folder, and then click the draft e-mail. Details of the e-mail are displayed at the bottom of the tab, replacing the draft e-mail statistics.

2. Click the following read-only tabs to examine the details of the e-mail:

- View Detail (the sender's name, cc address, and e-mail subject)

- Auto Suggest

- Notepad (information entered automatically or by the agent, during or after the interaction)

- Attached Data

- Custom Data

The By Owner tab contains the following sortable columns:

### Owner ID

This column shows each agent's login name, and all his or her e-mail drafts listed by contact e-mail address.

- The icon indicates that the stored e-mail draft has not reached a preset draft time threshold.

- The icon alerts you that the stored e-mail draft has reached the preset threshold, and that it might need to be handled soon.

### Max. Draft Time

This column shows the longest amount time an e-mail has been in the draft stage for each agent.

### # in Draft

This column shows the number of drafts currently in the agent's folder.

### Av.Draft

This column shows the average length of time that drafts have been in the agent's folder.

### # over Threshold

E-mails that stay in the draft stage longer than a preset amount of time are tagged as Over Threshold. This column shows the number of drafts that are over the draft time threshold for each agent.

## Total E-mail Drafts

This section shows cumulative statistics for all the drafts in the list, in terms of number, time, and over-threshold status.

## Action Keys

The following table describes the functions that are available on the By Owner tab:

Key | Functions
Refresh | Updates the list.
Get Draft | Opens the selected e-mail draft in a new Outgoing E-Mail form.
Close | Closes the Draft E-Mail Management pane.
Actions | Opens a Print Preview window. This button is only available in the View Detail tab when a draft e-mail is selected. New rows could be added in this table for every available tabs displayed when a draft e-mail is selected (, and so on as in “Common Interaction panes”). For view detail tab there is the “Actions” button, and for the other tabs there is no action button, so the description could says that those tabs are available for consultation.
Hide Transcript | Returns you to the Statistics pane. This function is available only when a draft e-mail is selected.