##### using the common tools > transferring interactions

# Transferring Interactions Overview

Agents can transfer their own interactions, as long as the system is configured for the specific transfer type.

- incoming and outgoing e-mails.

- draft e-mails.

- chat interactions.

- Instant Message interactions. You can transfer these to a routing point but not to a queue.

- Open Media interactions.

- incoming and outgoing phone calls.

Note: Supervisors can transfer any agent's e-mail drafts.

Select from the following topics to learn how to transfer interactions:

- Using Transfer for Incoming E-Mail

- Using Transfer for Outgoing E-Mail, Chat, and Open Media

- Using Transfer for Incoming and Outgoing Phone Calls and Instant Messaging

- Using Transfer for E-Mail Drafts