##### Administration Tasks

# Defining Server-Level Settings

To access the Server Settings window:

1. Log in to the Genesys Desktop. For further information, see Accessing the Supervisor Work Area.

2. From the action bar, select Supervisor > Settings > Server Settings.

3. Define the appropriate settings. For further information, see the next section, Server Settings Window.

## Server Settings Window

Use the Server Settings window to do the following:

- (Optional) Define a connection to an e-mail server that will distribute alarm notification e-mails to selected supervisors. For further information, see Sending Alarm Notifications Via E-Mail.

- Control whether Agent statistics are included in Supervisor Work Area views.

### Settings and Buttons

E-Mail Notification
Send e-mail notifications from this Genesys Desktop server | Select if you want this Genesys Desktop server to send alarm notifications via e-mail. Note: If you have multiple Genesys Desktop servers, select this option on only one server. If you select this option on multiple servers, supervisors will receive duplicate alarm notifications.
From Address | Enter the From address that will be included in the e-mail notifications. For example, if you enter TrafficDesk@company.com, the e-mail notifications will appear to be from TrafficDesk@company.com.
SMTP Server | Enter the address of the SMTP e-mail server.
Use SSL | Select if you want to use an SSL-based connection between this application server and your e-mail server.
Port | Enter the port of the SMTP e-mail server. If the Use SSL option is not selected, the default value is 25. If the Use SSL option is selected, the default value is 465.
Authenticate | Select if your e-mail server requires a user name and password.
User | Enter an e-mail server user (account) with appropriate privileges.
Password | Enter the password for the e-mail server user (account).
Agent Statistics
Hide Agent Statistics | Select if you want to hide all agent-level statistics for all users of this application server.
Window Buttons
OK | Click to save your changes and close the Server Settings window.
Cancel | Click to close the Server Settings window without saving your changes.