##### USING Basic GENESYS DESKTOP Functions > Handling SMs

# SMS Inbound Page Mode Window Interface

The SMS Page Mode Inbound interaction pane enables you to handle inbound SMS in Page Mode. It contains the following elements:

#### From Number

This read-only field contains the phone number from which the inbound SMS message was sent.

#### To Number

This read-only field contains the DN or phone number that received the inbound SMS message.

#### Date

This read-only field contains the timestamp of the inbound message.

#### Message

This read-only field contains the inbound SMS message.

Note: Inbound MMS messages (which might contain video) are received in the same way.

### Action Keys and Buttons

The following table defines the functions that are available for the outbound interaction pane.

Action | Function
Transfer | Enables you to transfer a SMS session to another agent or queue. For details, see Using Transfer for Outgoing E-Mail, Chat, SMS, and Open Media.
Done | Closes the SMS if no reply is required. It can also open a new window that you can use to place the interaction in a queue. If you click Done without performing an action on the SMS, you will be asked to confirm that you want to close the interaction.
Reply | Closes this pane, opens the Outbound pane, and transfers the appropriate data (for example: the From Number here becomes the To Number there).

## Common Interaction Panes

The right pane contains three sub-panes, Customer Records, Resources, and Co-Browse, which contain tools that are common to the different types of interactions. Toggle between these sub-panes by clicking the appropriate button.

- The Customer Records pane enables you to access the database of contacts, and the Contact History for each contact.

- The Resources pane enables you to access the Standard Responses database, which contains prewritten responses that you can use during an interaction. You can customize a response to fit the current call. You can insert a response into an Outbound SMS.