##### Interaction Management Tasks

# Interaction Management Tasks Overview

The Interaction Management Tasks section includes the following topics:

- Interaction Management Tasks

- Filtering Interaction Lists

- Defining and Applying a New Filter

- Modifying the Currently Applied Filter

- Working with Named Filters

- Choosing Filter Window Criteria

- Canceling Filtering of a List

- Moving Interactions

- Setting the Priority of Interactions

- Using Macros

- Introduction to Macros

- Working With Macros

- Editing Properties

- Managing Spam

- Terminating Interactions

- Locking and Unlocking Interactions

- E-Mail Management Tasks

- Example E-Mail Screens

- Sending Automated Responses to E-Mail

- Performing Content Analysis on E-Mail

- Example Open Media Screens