##### USING Basic GENESYS DESKTOP Functions > handling VIDEO sessions

# USING PUSH Video

If your contact center has SIP video capabilities, and if you are logged on to a video extension, Genesys Desktop enables you to push a selected video file to an active contact and initiate a simultaneous video conference.

The Push Video feature enables you to answer contact enquiries with a video demonstration, show the contact advertising for products that you are selling or supporting, or provide other information about your company, your products, and your services.

Notes:

- In order to conduct a video interaction, you must have an operational webcam connected to your workstation.

- The contact must be equipped to receive a video file.

Here is an example of how to conduct a push video session:

1. During a phone call with a contact, you or the contact may wish to open a video session so that you can show the contact a video on their video enabled device.

2. Click the Push Video icon (). The button toggles to the Stop Push video icon ().

The Push Video selection window is displayed.

3. Search for a video by file name or display name using the Search for field. Use the View drop-down list to filter videos by theme/category according to theme tags defined by your company. The Search for field and the View drop-down list can be used together to filter the list of videos that is displayed in the select video pane.

4. Click Search to list all the videos that match the criteria.

5. Scroll through the list and click on the video that you want to push to the contact.

6. Click Push video to play the video for the contact. Click Cancel to return to the interaction panel. Click the Show me the push video check box to view the video in the interaction panel at the same time as the contact is viewing the video.

7. The Video Session window is displayed. It contains both the video stream from the contact and a preview of your video stream. If you clicked the Show me the video check box, then the video window contains the video that you pushed to the contact.

8. To end the push video session and continue the video session, click the Stop Push Video icon ().