##### USING the COMMON TOOLS

# Disposition Code

The Disposition Code tab appears at the bottom-left portion of the interaction form when an interaction (phone, e-mail, or chat) is open and your system is configured to enable disposition codes.

The tab contains a checklist of options that you can click to specify the outcome of the interaction.

Your system might be configured so that you cannot click Mark Done until you have selected a disposition code. Your system might be configured so that this tab is not displayed.

Your contact center specifies what options are available, so the options that you see might differ from those shown in the following graphic.

To specify a disposition code:

1. Click the Disposition Code tab.

2. Click the check box beside the disposition code that reflects the outcome of the call.