##### USING Basic Genesys Desktop Functions > Handling E-mail > Collaborative E-Mail Procedures

# Responding to a Stored Collaboration Request

## Push Mode

In Push mode, the invitation is opened on the desktop. You can accept it, and then close it to be answered later. The invitation is then stored in the Collaboration Workbin.

When you are ready to reply to the person who sent you the invitation:

1. Open your Workbin and select the invitation on the Collaboration E-mail tab (shown below).

2. Click the Actions button (), and then select Reply to open the reply on the desktop. An Outgoing E-Mail form appears. Fill in the form just as you would if you were writing a standard outgoing e-mail.

Note: If you try to reply to an invitation that no longer requires your answer, the following message appears on the Status bar:

The interaction is updated and you can click Done to delete it from the Collaboration E-mail tab.

## Pull Mode

In Pull mode, the invitation is not opened on the desktop; it is stored in the Collaboration Workbin. You can choose to accept it but respond to it later.

When you are ready to reply to the collaboration request:

1. Open the Collaboration Workbin and select the invitation from the list.

2. On the View Details tab, click the Actions button (), and then select one of the following actions:

- Accept: If you want to accept the invitation but not respond to it immediately. Click the Actions button again and select Reply to respond to the invitation. A form appears, with a question mark similar to the Outgoing E-Mail form. Fill in the form just as you would if you were writing a standard outgoing e-mail.

- Accept and Reply: If you want to accept and respond to the invitation now. A form appears, with a question mark similar to the Outgoing E-Mail form. Fill in the form just as you would if you were writing a standard outgoing e-mail.

- Decline: If you want to decline the invitation. The agent who invited you is notified, and he or she can redirect the invitation to someone else.

With the reply open on your desktop, click Save and then Close to store your reply in the Collaboration Workbin.