##### USING Basic GENESYS DESKTOP Functions > Handling Phone Calls

# Answering a Preview Mode Call

A Preview mode call is a phone call that is automatically monitored by Genesys Desktop.

If the call is in SIP format with attached data, that information appears inside the Preview Interaction dialog box.

- Click Accept to accept the call, or Reject to reject the call.

The Preview Interaction dialog box provides information about the call.

If you accept the call, a yellow icon flashes in the Batch Navigation.

- When your physical phone rings, answer the call.

- If your Network T-Server does not support call monitoring, you must also click the Answer icon on Genesys Desktop.

When you complete your phone conversation:

1. If your Network T-Server does not support call monitoring, click Disconnect.

2. Hang up your physical phone.

3. Add any additional information into the Notepad.

4. When you are finished:

- If your system is not configured for Disposition Codes, click Mark Done.

- If your system is configured for Disposition Codes and you are required to enter one before proceeding:

1. Click the Disposition Code tab.

2. Click the appropriate Disposition Code.

3. Click Mark Done.

Note: During the interaction, you can put the customer on hold, transfer the call, hold a conference call, and use Contact History functions.