##### Agent Management Tasks

# Agent Logout Control

If your contact center uses a Session Initiation Protocol (SIP) system, Genesys Supervisor Desktop enables you to manually log out any agent from a SIP Voice channel at any time.

To log out an agent, do the following:

1. Open the Supervisor Work Area. See Accessing the Supervisor Work Area.

2. Select the Agent Groups view. See Displaying Object Lists and Objects Overview.

3. Select the Agent Group that contains the agent or agents that you want to log out. See Navigation Controls.

4. Select one or more agents from the list of agents in the specified group. See Selecting Objects.

5. From the Actions menu for the Agent Group list, select Selected > Logout SIP DN. If you want to log out a single agent, you can also use the Actions menu in the details pane to select Logout SIP DN for the selected agent.

6. If the logout was successful, a confirmation message is displayed. Click Yes to log out the selected agent(s), or click No to cancel the action.

If there was a problem with the logout, such as some or all of the agents are already in a logged out state, an information message will be displayed.

Note: For information on configuring SIP, refer to the Framework 7.6 SIP Server Deployment Guide.