##### Introduction

# Keyboard Shortcuts

Genesys Supervisor Desktop is a browser-based web application, so it supports keyboard shortcuts for certain common functions.

The tables below detail the functionality that you can access through keyboard shortcuts. Consult your operating system and browser documentation for a list of supported keyboard shortcuts.

## Genesys Supervisor Desktop Keyboard Shortcuts

The Genesys Desktop keyboard shortcuts can be divided into the following categories:

- Action shortcuts: These are always available, unless there is a modal dialog box open. See Genesys Agent Desktop Help for more information.

- Component shortcuts: These are available when certain components, such items on the Status Bar or interactions on the Batch Navigation, are available. See Genesys Agent Desktop Help for more information.

- State shortcuts: These enable you to change your status on the system; for example, you can change your state to Not Ready. See Genesys Agent Desktop Help for more information.

- Interaction shortcuts: These enable you to perform common tasks during an interaction, such as sending, checking the spelling, connecting, or disconnecting. See Genesys Agent Desktop Help for more information.

- Formatting shortcuts: These enable you to change the appearance of text in text-based interactions. See Genesys Agent Desktop Help for more information.

- Supervisor shortcuts: If you are configured as a supervisor, you have additional shortcuts for the Supervisor work area, wizards, and menu.

- Genesys Desktop Interaction Interface Keyboard Navigation: The Genesys Desktop interaction interface is 100 percent navigable by keyboard. This enables users who cannot use a mouse, or who are using a device that relies on keyboard navigation for accessibility to manipulate the desktop components. See Genesys Agent Desktop Help for more information.

### Supervisor Shortcuts

If you are configured as a supervisor, you have an additional set of keyboard shortcut options available in the Shortcuts pane:

This table lists and describes the Genesys Desktop Supervisor keyboard shortcuts.

Name | Configurable | Keys | Description
Supervisor work area
Home | Yes | Alt+Ctrl+H | Displays the view that you have specified as the Home view. This is the same as clicking the home icon.
Show supervisor area | Yes | Alt+Ctrl+S | Displays the Supervisor work area. This is the same as selecting Supervisor > Supervisor Work Area.
Settings | Yes | Alt+Shift+S | Displays the Supervisor Settings pane.
Add to quickdashboard | Yes | Alt+Shift+Q | Adds to the Quick Dashboard: the current view, the current selection, the current object list displayed in the List pane, or the current object displayed in the Details pane.
Load quickdashboard | Yes | Alt+Ctrl+Q | Displays the Manage Quick Dashboard dialog box.
Find | No | Ctrl+F | Displays the Find dialog box, if it is available for the current view.
Find Next | No | Alt+Shift+F | Finds the next item that is specified by the Find criteria.
Filter | Yes | Ctrl+Shift+F | Displays the Filter dialog box, if it is available for the current view.
Actions menu | Yes | Alt+Ctrl+A | Opens the Actions menu, if it is available for the current view.
Monitoring
Chat monitoring | Yes | Ctrl+Shift+C | Turns on monitoring for the selected agent in an agent group.
SIP silent monitoring | Yes | Ctrl+Shift+M | Turns on silent monitoring for the selected agent in an agent group.
SIP whisper coaching | Yes | Ctrl+Shift+W | Turns on whisper coaching for the selected agent in an agent group.
SIP barge-in | Yes | Ctrl+Shift+B | Turns on barge-in for the selected agent in an agent group.
Wizards
Profile template | Yes | Alt+Shift+1 | Opens the Profile Template wizard.
Object set | Yes | Alt+Shift+2 | Opens the Object Set wizard.
View template | Yes | Alt+Shift+3 | Opens the View Template wizard.
Statistics | Yes | Alt+Shift+4 | Opens the Statistics wizard.
Media | Yes | Alt+Shift+5 | Opens the Media List wizard.
Threshold template | Yes | Alt+Shift+6 | Opens the Threshold Template wizard.
Email list | Yes | Alt+Shift+7 | Opens the Email List wizard.
Action template | Yes | Alt+Shift+8 | Opens the Action Template wizard.
Reload customer views | Yes | Alt+Shift+9 | Opens the Reload Customer View wizard.
Server settings | Yes | Alt+Shift+0 | Opens the Server Settings dialog box.
Menu shortcuts
Alarms | Yes | Ctrl+Shift+1 | Displays the Alarms view.
Agents | Yes | Ctrl+Shift+2 | Displays the Agents view.
Agent groups | Yes | Ctrl+Shift+3 | Displays the Agent Groups view.
Skills | Yes | Ctrl+Shift+4 | Displays the Skills view.
Places | Yes | Ctrl+Shift+5 | Displays the Places view.
Place groups | Yes | Ctrl+Shift+6 | Displays the Place Groups view.
Switches | Yes | Ctrl+Shift+7 | Displays the Switches view.
Interactions | Yes | Ctrl+Shift+8 | Displays the Interactions view.