##### USING Basic GENESYS DESKTOP Functions

# Using Basic Genesys Desktop Functions Overview

To become familiar with Genesys Desktop's basic functions, select from the following topics:

- Common Interaction Panes

- Keyboard Shortcuts

- Handling E-Mail Overview

- Handling Chat Sessions Overview

- Handling Instant Message Sessions Overview

- Handling Inbound MMS Messages (Note: MMS messages appear in the Contact History)

- Handling Phone Calls Overview

- Handling Outbound Campaign Calls Overview

- Handling Callback Overview

- Handling Web Callback

- Handling Open Media Overview

- Handling SMS

- Handling Video Sessions Overview

- Handling Inbound Surveys (Note: Surveys appear in the Contact History)