##### USING Basic GENESYS DESKTOP Functions > Handling Phone Calls > Phone Call Forms

# Phone Call Form Interface Overview

The Phone Call form provides a place in which you can enter information about a phone call interaction. This information is saved in the Contact History, along with other information about the call.

You can use the Phone Call form to enter observations about a caller’s mood, attitude, buying preferences, tastes, and so on. Other agents can then use these observations to provide personalized service the next time the contact has an interaction with your company.

There are two Phone Call interaction forms:

- Incoming Phone Call form

- Outgoing Phone Call form

Callback Request is handled through the Callback Interface on the Callback tab.