##### Using Basic Genesys Desktop Functions > Handling SMs

# Handling SMS Overview

Small Message Service (SMS) text messaging is a widely used method for mobile phone subscribers to send and receive text messages on their phones.

## Genesys Desktop SMS Message Operational Modes

SMS messages arrive when a mobile client sends an SMS message to a phone number in a Call Center.

Genesys SMS Server supports two operational modes:

- Paging

- Inbound

- Outbound

- Session (chat)

### Participating in Multiple SMS Sessions

You can conduct multiple SMS sessions and interactions.

During an SMS session, if a new SMS icon is displayed in the Batch Navigation pane, click it to start a new SMS session. You can then switch between multiple interactions by clicking on the corresponding SMS icon in the Batch Navigation pane.

Additional sub-topics:

- SMS Inbound Page Mode Window Interface

- Handling SMS Inbound In Page Mode

- SMS Outbound Page Mode Window Interface

- Handling SMS Outbound Reply In Page Mode

- Creating a New SMS Outbound In Page Mode

- SMS Session Mode Window Interface

- Handling SMS in Session Mode