##### Interaction Management Tasks

# Moving Interactions

Using the Supervisor Work Area, you can move interactions from:

- Queue to Queue.

- Workbin to Queue.

- Workbin to Workbin.

- Queue to Workbin.

To terminate interactions, you must have sufficient permissions assigned to you.

Your administrator may set a limit on the number of interactions that you are able to move as a group. You will be alerted if you exceed this maximum number; reduce the number of interactions that you are trying to move and run the macro again.

You can move interactions when they are in routing state and in queued state

## Moving Interactions to a Queue

Warning! Do not send interactions to another Queue unless you have a thorough understanding of your interaction routing sequences.

To move interactions to a Queue:

1. Display the appropriate collection of interactions on the list pane. For further information about navigating within the Supervisor Work Area, see Displaying Object Lists and Objects Overview.

2. Select the appropriate interactions on the list pane.

3. Click the list pane Actions button and select Selected > Move To Queue.

To move an interaction that is displayed on the details pane, click the details pane Actions button and select Interaction > Move To Queue.

4. In the Move To Queue window, select the appropriate Queue and click OK.

Queue | Select the Queue to which the interaction will be moved.
OK | Click to submit the move request and close the window.
Cancel | Click to close the window without submitting the request.

## Moving Interactions to a Workbin

Warning! Do not move interactions to a Workbin unless you have a thorough understanding of your interaction routing sequences.

To move interactions to a Workbin:

1. Display the appropriate collection of interactions on the list pane. For further information about navigating within the Supervisor Work Area, see Displaying Object Lists and Objects Overview.

2. Select the appropriate interactions on the list pane.

3. Click the list pane Actions button and select Selected > Move To Workbin.

To move an interaction that is displayed on the details pane, click the details pane Actions button and select Interaction > Move To Workbin.

4. In the Move To Workbin window, select the appropriate Workbin Type and Workbin, and click OK.

Workbin Filtering Controls
Workbin Type drop-down list | Select an appropriate Workbin type—for example, Draft - Agent, Failed - Agent, and so on.
Workbin section | Select an appropriate Workbin (Agent, Agent Group, Place, or Place Group).
Filter box | Use the Filter box, in conjunction with the Filter button, to filter the list of Workbins. For example, to display only the Workbins that start with the text Bill, enter Bill in the Filter box, and then click Filter. To remove all filtering, clear the Filter box and click Filter.
Filter button | Click to apply the filter. For further information, see the description of the Filter box above.
Slice controls | Enable you to navigate between the slices. If the Available Workbins Table contains more than 100 Workbins, it is broken into slices, each containing no more than 100 Workbins. First Slice button (|<<)—Click to display the first slice in the complete list. Previous Slice button (<<)—Click to display the previous slice in the complete list. Position indicator—Displays the index of the first and last entries in the slice, and the size of the complete list. Next Slice button (>>)—Click to display the next slice in the complete list. Last Slice button (>>|)—Click to display the last slice in the complete list.
Available Workbins table | Displays the Workbins that can be selected.
Window Buttons
OK | Click to move the interaction(s) and close the window.
Cancel | Click to close the window without moving the interaction(s).

Note: After a supervisor moves interactions to a Workbin by using the All interactions view, those interactions disappear from this view, because only those interactions which do not belong to workbins are displayed in the All interactions view.

For an overview of the user interface controls, see Major Areas and Controls.