##### Using the common tools

# Using Spelling Checker

Use the Spelling Checker to verify the spelling of text that you enter in an e-mail or chat interaction. The spelling of the contents of an outgoing e-mail, SMS, or chat interaction is verified against the default language dictionary.

- If the Auto-Spell-Check option is enabled in Configuration Manager, the Spelling Checker starts automatically when you click Send.

- If the Auto-Spell-Check option is not enabled, you must click the Spelling Checker button ( ) to start the Spelling Checker.

The Spelling Checker steps through the text of your reply and highlights potentially misspelled words one-by-one. You can replace the highlighted word with another word from a list of suggestions, replace it with a word that you type in the Word text box, add it to your custom dictionary, or ignore it.

Spell Checker has Replace All and Ignore All options, so that all subsequent instances of the highlighted word in the current interaction will either be replaced with the specified correction or removed from consideration.

### Verifying the Spelling of Your Text

1. If the Auto-Spell-Check option is enabled, click Send; otherwise, (if the Auto-Spell-Check option is disabled), click the Spelling Checker button ( ).

The Spelling Checker pane appears in the Outgoing E-Mail or Chat form if there are any potentially misspelled words. The first potentially misspelled word is highlighted in red.

Potentially misspelled words are highlighted in the Original text box; they also appear in the Word box.

2. Do one of the following:

- Select a word from the Suggestions list,and then click Replace.

To replace all instances of this word, click Replace All.

- Click Ignore if you want to retain the spelling that appears in the Word box.

To ignore all instances of this word, click Ignore All.

- Click Add if you want to add the spelling that appears in the Word box to your personal dictionary.

- If you do not see the correct spelling in the Suggestions list, type the correct spelling into the Word text box, and then click Replace or Replace All.

3. When the Spelling Checker finishes:

- If you are using the Auto-Spell-Check option, the e-mail or chat text is sent as soon as the spelling check is complete.

- If you are manually checking the spelling, click Close to return to the Outgoing E-Mail or Chat form. The text is updated to reflect the changes that you made during the spelling check.

4. To interrupt a spelling check before it is complete, do one of the following:

- If you are using the Auto-Spell-Check option, click Send to send your e-mail or chat text immediately.

- If you are manually checking the spelling, click Close to return to the Outgoing E-Mail or Chat form. Then, when you are ready to send the interaction, click Send.

### Changing the Spelling Check Language

1. On the Spelling Checker pane, select another language from the Language drop-down list.

2. Click Check, to recheck the spelling in this language.

Note: The selected language is available only for the current interaction.

### Setting a Default Language

1. From the Preferences menu, select Settings.

2. From the Spellchecker folder, select the Agent Spellcheck Options page.

3. From the Spell language drop-down list, select the language that you want to use as your default.

4. Click Apply.

### Personal Dictionary

To browse through your personal dictionary, to add context-free words, or to delete the entire personal dictionary:

1. On the Spelling Checker pane, click Options, or select the Agent Personal Dictionary section from the Settings pane.

2. Add or remove the words that you want, or delete the personal dictionary:

- To add a word to your personal dictionary:

1. In the text box below the Personal dictionary drop-down list, enter the word that you want to add.

2. Click Add. The word appears in the list.

- To remove a word from your personal dictionary, select the word in the list, and then click Delete.

- To delete the entire personal dictionary:

1. Click Clear.

2. An Action Confirmation dialog box appears asking you to confirm that you want to delete your entire custom dictionary. Click Yes to delete the dictionary, or No to cancel this action.

3. Click Close to close the Spelling Checker Options pane and return to the Spelling Checker pane.

Note: Changes that you make to the Spelling Checker options take effect immediately; they remain in effect until you change them again.

Note: Supported languages are: U.S. English, British English, French, German, Spanish, Italian, Finnish, Dutch, Brazilian Portuguese, Portuguese, Swedish, Norwegian Bokmal, and Danish.

## Spelling Checker Options

You can change your Spelling Checker options in two ways:

- On the Spelling Checker pane, click the Options. The following pane appears:

- From the Preferences menu, select Settings. Then, from the Spellchecker folder, select the Agent Spellcheck Options section. The following pane appears:

The Agent Spellcheck options are defined in the agent configuration.

- Select Always suggest if you want the system always to offer spelling suggestions.

- Select Ignore mixed case if you want the system to ignore words typed with any combination of uppercase and lowercase letters (for example, THe oNly).

- Select Ignore word with number if you want the system to ignore any word containing a number (for example, animal6).

- Select Ignore quoted lines if you want the system to ignore the contents of the incoming interaction to which you are responding. The contents of incoming e-mail interactions are included (quoted) at the bottom of the outgoing e-mail interaction.

- Select Ignore upper case if you want the system to ignore words typed in uppercase (for example, THE).

- Select Repeated words if you want the system to look for the same word entered twice in a row (for example, the the).

- The Spell language drop-down list displays the agent's preferred default language. If you select another language, all subsequent spelling checks will be done in that language.

- The Personal dictionary box (visible if you clicked the Options... button on the Spelling Checker pane) displays the dictionary name, including the agent's login name (which is entered automatically).

### Adding Words to your Personal Dictionary

You can add words to, and remove words from, your personal dictionary, or you can delete your entire personal dictionary, from the Settings tab. From the Preferences menu, select Settings. Then, from the Spellchecker folder, select the Agent Personal Dictionary section. The following pane appears:

For information on how to use the personal dictionary, see Using Settings.