##### USING Basic GENESYS Desktop Functions

# Handling Inbound MMS messages

Genesys Desktop supports inbound Multimedia Messaging Service (MMS) messages from a contact in the Contact History tab. MMS is a standard format to send messages that include multimedia content to and from mobile phones.

It extends Short Message Service (SMS) capability (text messages only). You cannot create outbound MMS messages.

If, during an interaction with a contact, the contact sends you an MMS, you must find the MMS in the contact history. First, find the contact.

Then view the MMS in the Contact history. You can view the contents by using the View Details tab.

Select the MMS and use the correct application, such as an image viewer or movie viewer to view MMS attachments.