##### Agent Management Tasks > Monitoring Agents > SIP Monitoring

# SIP Monitoring Overview

You can perform the following monitoring functions on agents from any Agent Group view:

- Monitor SIP Voice interactions

- Monitor an Agent who is handling a VoIP SIP session, to hear what the agent and contact are saying.

- Whisper coach an agent during a VoIP SIP session, to help the agent without the contact hearing you.

- Barge in on a VoIP SIP session, so that both the agent and the contact can hear you.

- Monitor Instant Messaging interactions

- Monitor an Agent who is handling an instant messaging session, to read what the agent and contact are typing.

- Whisper coach an agent during an instant messaging session, to help the agent without the contact reading what you type.

- Barge in on an instant messaging session, so that both the agent and the contact can read what you type.

- Set the Monitoring Scope, so that you can either monitor the quality of an agent, or monitor the handling of a call as it is transferred to various agents and queues.