##### Interaction Management Tasks > E-Mail Management Tasks

# Performing Content Analysis on E-Mail

Use the Perform Content Analysis action to send e-mails to the Content Analysis Queue.

This action is not available if your administrator has not defined the Automated Response Queue. For further information, see the Genesys Desktop 7.6 Deployment Guide.

Warning! The system does not prevent you from moving e-mail to an inappropriate Queue. Do not send e-mail to the Content Analysis Queue unless you have a thorough understanding of your e-mail routing sequences.

To perform content analysis on e-mail:

1. Display the appropriate e-mail collection on the list pane. For further information about navigating within the Supervisor Work Area, see Displaying Object Lists and Objects Overview.

2. Select the appropriate e-mails on the list pane.

3. Click the list pane Actions button and select Selected > Require Content Analysis.

To perform content analysis on an e-mail that is displayed on the details pane, click the details pane Actions Button and select Interaction > Require Content Analysis.

For an overview of the user interface controls, see Major Areas and Controls.