##### USING Basic GENESYS DESKTOP Functions > Handling SMs

# SMS Outbound Page Mode Window Interface

The SMS Page Mode Outbound interaction pane enables you to handle outbound SMS in Page Mode and create new SMS Outbound In Page Mode. It contains the following elements:

### SMS Outbound Interaction Pane

The SMS outbound interaction pane contains the following elements:

#### Original Message

This read-only field contains the original SMS message received. This applies only to Outbound replies, not to new Outbound SMS messages.

#### To Number

This drop-down list contains all phone numbers of the current contact.

Notes:

- After you choose Send, the phone number in this field is added to the contact, if it is not already associated with that contact, or with another contact.

- If there is no active UCS connection, the button is disabled and the drop-down list is a text field.

#### From Number

By default this number appears as read-only text, but it can be configured to display a drop-down list of phone numbers. If the outbound SMS From Number value doesn’t match one of the configured phone numbers, it is added in the list, and the outbound SMS From Number value is automatically selected.

See "Appendix A: Genesys Desktop Configuration Option Reference" in the Genesys Desktop Deployment Guide.

#### Remaining Counter

By definition, SMS messages are small. Each message is typically less than 160 characters. However, Genesys Desktop enables you to send longer messages by splitting the text that you enter in the Message area into multiple SMS messages.

A counter above the Message area displays the following information:

- The number of SMS messages that will be required to send the contents that you have entered into the Message area.

- The number of characters remaining before the maximum number of characters for the current SMS message is reached and an additional message will have to be generated.

### Action Keys and Buttons

The following table defines the functions that are available for the outbound interaction pane.

Action | Function
Transfer | Enables you to transfer an SMS session to another agent or queue. For details, see Using Transfer for Outgoing E-Mail and Chat.
Delete | Deletes the SMS message and returns you to the original screen.
Send | Sends to your contact the message that you typed.

## Common Interaction Panes

The right pane contains three sub-panes, Customer Records, Resources, and Co-Browse, which contain tools that are common to the different types of interactions. Toggle between these sub-panes by clicking the appropriate button.

- The Customer Records pane enables you to access the database of contacts, and the Contact History for each contact.

- The Resources pane enables you to access the Standard Responses database, which contains prewritten responses that you can use during an interaction. You can customize a response to fit the current call.