Running the Topic Analysis - Audits Report

The Topic Analysis - Audits report is one of the reports that can be generated from a template in the SpeechMiner web interface. The report shows the precision with which Topics were identified by SpeechMiner. Precision values are given for one or more confidence levels, as specified in the report parameters, and are determined by the TP/FP/SFP (True Positive/False Positive/Sense False Positive) selections made by the call auditor. You can drill down from any Topic included in the report to see detailed information about each term in the Topic.

When you run the Topic Analysis - Audits report, you can choose which calls to include in the data set that will be used for the report. For example, you can choose to see information only about specific Topics from a specified time range and involving specific agents. This can help you interpret the auditing data.

Topic Analysis - Audits report

Drilling down to see data about the terms of a selected Topic

For your convenience, you can run the Topic Analysis - Audits report directly from the SMART interface.

Note: For complete information about SpeechMiner report templates in general and the Topic Analysis - Audits report in particular, please refer to the SpeechMiner User Manual.

To run the Topic Analysis - Audits report from the SMART Topic Manager:

1. Above the list of terms, click . The SpeechMiner web interface opens in a browser window. If you are already logged into SpeechMiner, the Topic Analysis - Audits report template opens immediately. If not, the SpeechMiner login screen opens. Enter your SpeechMiner username and password, and then the Topic Analysis - Audits report template will open.

   Topic Analysis - Audits report template

2. Select the settings for the report.
3. At the top of the template, click Run (). The report runs, and the results are displayed below the template.

See also

Viewing Term Statistics