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Typical Workflows

In general, UTOPY Inc. technical staff performs the entire initial set up of customer implementations of SpeechMiner on site, including the initial configuration in SMART. UTOPY Inc. professional staff is also available to modify your company's implementation, including the instructions defined in SMART, as required. This means that users do not normally build the system of instructions that are defined in SMART from scratch. In fact, if you wish, you can leave all necessary updating to UTOPY. However, if you wish to do so, you can make moderate changes to SMART on your own, as explained in this manual. Typically, you will want to make slight modifications to Topics based on the accuracy of the results they are achieving, or define new Programs for new call campaigns or procedures based on existing ones.

Therefore, typically, you will perform the following tasks when you work with SMART:

1. Open existing items - Categories, Topics, Programs - in order to modify them.
2. Create new items, either from scratch or by copying existing items, and define their properties.
3. Add new Topics to a Program, and define the structure of the Program (by specifying when the items are expected to occur in the timeline of a call).
4. Save changes to items as you modify them, by clicking a Save or OK button.
5. Optionally, test the changes by applying them to a demo database.
6. Apply changes to SpeechMiner when you have completed the modification process.
7. Reprocess selected calls through the SpeechMiner browser-based interface.

Other tasks that you may have occasion to perform are:

- Rolling back the current set of instructions to an earlier set, if parts of the newer set were only relevant for a limited time, or changes made were not useful
- Importing an existing set of instructions to SMART
- Exporting the current set of instructions from SMART to a file. This is typically done for one of the following reasons:
  - To send the output to another location within your company for importing into a different SMART implementation
  - To send the output to UTOPY Inc. staff for testing or when you are having a problem with the system
  - To create a backup copy of the set of instructions.

See also

Programs
Events: Topics and Non-Linguistic Data
Call Classification: Categories
Language Support
Overview of the Interface