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Applying Changes

As you add and modify definitions in SMART, you save your changes within SMART, but the definitions in SpeechMiner are not changed. In order to implement your changes in SpeechMiner, you must apply them in SMART.

Applying changes can be done in a number of ways:

- Apply All: Applies all changes to Programs, Topics, and Categories, and reprocesses the calls using the new definitions
- Apply Programs, Topics, and Scripts: Applies all changes to Programs and Topics (Scripts are not supported in this version of SpeechMiner), and reprocesses the calls using the new definitions
- Apply Categories: Applies all changes to Categories, and reprocesses the calls using the new definitions
- Recategorize calls only: Does not apply any changes from SMART to SpeechMiner, but reprocesses the calls in SpeechMiner using the latest set of Category definitions that was already applied.

Note: Applying changes to Categories does not affect manual Categories; any items that SpeechMiner users assigned to a manual Category remain assigned to it even after changes to Categories are applied.

When you choose to apply changes to SpeechMiner, SMART checks the SMART database for changes, and lists all of the changes that were made since the last time changes were applied. You can choose which of the changes you want to apply. In addition, SMART checks each of the changes in the list to ensure that it is ready to be applied, and marks all problematic items. For example, if it discovers Programs that contain locked Topics, it indicates which Programs they are and which Topics are locked. Some types of problems must be corrected before you can apply the problematic items, while others can be ignored if you choose.

You cannot apply items that are locked by other users unless you have permissions to do so and explicitly choose to override the lock. (For additional information about locking items, see Locking and Unlocking Items.)

In most systems, SMART allows you to save backup copies of the existing definition set in SpeechMiner before applying any changes. If you do this, you can later choose to roll back the definition set to an older set, if necessary. For additional information, see Managing Version History.

To apply changes to SpeechMiner:

1. Make sure no windows are open in the right panel.
2. In the Quick Access Bar below the main menu, click (Apply). The Apply dialog box opens. SMART begins to review all of the changes that were made to the system since it was last applied. During this validation process, the message "Loading definitions to apply. Please wait..." appears at the bottom of the dialog box. The process may take a few minutes.

3. When SMART has finished validating the definitions, it displays a list of all of the changes it found. Under Status, a marks items that are ready to be applied, a identifies problematic items that may require your attention but can be applied if you choose to apply them, and a identifies items that cannot be applied.

4. If there are problems that require correction before you apply the changes, close the dialog box and correct the problems. Then, open the dialog box again, as described above.
5. If you want to save a backup copy of the existing set of definitions in SpeechMiner before the new set is applied, select Backup apply, comment. (In some systems, this option is always implemented, or not available.) Modify the text field below the option as required, to specify the comment that will be attached to the backup.
6. If you do not want to apply a particular item, in the Apply column, clear the checkbox. (The checkbox is not available for items that cannot be applied.)
7. At the bottom of the dialog box, select the type of changes to apply: Apply All, Apply Programs, Topics, and Scripts, Apply Categories, or Recategorize Calls Only. (See above for information about these options.)
8. Click Apply. You are prompted to confirm that you want to apply the changes.

9. Click Yes. The process of applying the changes begins. The process may take a few minutes. When it is completed, a "Done" message appears, and the list of changes in the Apply dialog box is blank.

See also

Welcome
Overview
Managing Topics
Managing Programs
Managing Categories
Managing Version History
Exporting and Importing