Configuring Category Elements

A Category element specifies that a call must (or must not) belong to another Category in order for the call to be assigned to the Category that is currently being configured.

When you add a Category element to an expression (see Inserting Elements into an Expression), the fields required to select and configure the element are added to the right panel below the Type field. You can use these fields to select the Category and indicate if the call must belong to the Category or must not belong to the Category in order to meet the requirements of the current Category. Sub-Categories appear in the list of available Categories as separate Categories, and their parent Categories are indicated. For example, a Category called Adjustments that is a sub-Category of a Category called Bill Inquiry appears in the list of Categories as Bill Inquiry/Adjustments.

Although you can create circular Category references, the Categories in which they appear cannot be applied to SpeechMiner. For example, if Category A is an element of the expression that defines Category B, Category B cannot also be an element of the expression that defines Category A. If they are, the circular references are indicated in the Apply dialog box, in the Message column of each Category. For additional information about applying changes to SpeechMiner, see Applying Changes.

Note: Including a Category element in the expression that defines a Category is not the same as making one a sub-Category of the other. For additional information about sub-Categories, see Managing Categories.

To add a Category element:

1. Under Category, select the Category.

2. If you want the condition to include all calls except those that belong to the Category, select Not. (For additional information, see Configuring Category Conditions.)

See also

Configuring Metadata Elements
Configuring Non-Linguistic Event Elements
Configuring Program Elements
Configuring Topic Elements
Configuring Speaker-Type Elements
Configuring Text Elements