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Managing Topics

A Topic is a subject that you want SpeechMiner to find in a call. A Topic definition consists of a collection of phrases ("terms") that may be used in a call when the subject is being discussed. For example, the Topic Cancelation can be defined to include a list of terms such as "close out my account" or "I need to cancel."

Topics are defined globally for the SpeechMiner system, and then included in one or more Programs as required. When you include a Topic in a Program, SpeechMiner searches for all of the terms included in the Topic's definition in all calls that belong to the Program. When one of the terms is found, SpeechMiner identifies it as a linguistic Event indicating that the Topic has been found.

See also

Welcome
Overview
Managing Programs
Managing Categories
Applying Changes
Managing Version History
Exporting and Importing