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Creating a Blank Topic

The first step in creating a new Topic is opening a blank Topic and defining its properties.

To open a blank Topic:

1. In the tree list, select the folder in which you want to create the Topic.

   Note: For information about creating folders, see Organizing Items Hierarchically. You can also move the Topic to a folder later.

2. In the tree-list controls, click (New Topic). The Topic Properties dialog box opens.

3. Fill in the fields as follows:

   Field | Description
   Folder | Displays the folder in which the Topic will be placed. If you want to save the Topic in a different folder, click the ... button and select the folder.
   Name | Enter a name for the Topic. (Do not include any special characters in the name.)
   Description | Enter a free-text description for the Topic (optional).
   Strictness | Select the required level of strictness for the Topic. This defines how confident SpeechMiner must be when recognizing one of the terms in the Topic in order for it to identify it as a linguistic Event of this Topic. The confidence level must be at least the value specified in parentheses. For example, if you select Medium (65), the terms listed must be identified with confidence levels of at least 65 in order to be identified as Events of this Topic. SpeechMiner has a number of predefined confidence levels (Very Low, Low, Medium Low, Medium, Medium High, and High). You can select one of these, or, if you prefer, you can select Custom and then specify a custom confidence level (see below). Note: Confidence levels are assigned by SpeechMiner to each term it identifies during call processing. They indicate how closely the term defined in the Topic matches the term that was discovered in the audio segment.
   Confidence | If, under Strictness, you selected Custom, specify the required level of strictness as a number in the range 1-100. Note: This field is only visible if Custom is selected under Strictness.
   Language | Select the language of the Topic.
   Secured Topic | Select this option if you want the Media Player to skip playback of this Topic for SMART users who do not have permission to hear confidential Topics. For example, if the Topic identifies the caller's credit card details, you can use this option to hide that information from users who are not authorized to hear it. Note: When you select this option, the two fields below it become active.
   Number of seconds to skip before the topic | Specify how many seconds of playback before the Topic should be skipped when the Topic is not played back by the Media Player. Note: This field is only active when Secured Topic is selected.
   Number of seconds to skip after the topic | Specify how many seconds of playback after the Topic should be skipped when the Topic is not played back by the Media Player. Note: This field is only active when Secured Topic is selected.

   Note: The other fields in the dialog box are automatically updated by SMART each time the Topic is saved.

4. Click OK. The dialog box closes. The new Topic appears in the tree list and is opened in the right panel of the SMART window.

See also

Adding Terms
Marking Keywords
Saving the Topic