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Configuring Speaker-Type Elements

A Speaker-Type element specifies that a speaker of a particular type must have taken part (or must not have taken part) in a call in order for the call to be assigned to the Category. This information is gathered by the recording system and passed on to SpeechMiner along with the call data. The exact type of information available depends on the recording system that is employed in your company.

Some recording systems also indicate the times in the call when each speaker was heard. In these cases, you can also specify the times in the call when the type of speaker must have taken part in the call in order for the call to meet the condition. For example, you could specify that a supervisor must have taken part in the last 120 seconds of the call.

When you add a Speaker-Type element to an expression (see Inserting Elements into an Expression), the fields required to select and configure the element are added to the right panel below the Type field. You can use these fields to select the Speaker-Type and specify its timing constraints.

To add a Speaker-Type element:

1. Under Speaker-Type, select the type of speaker.

1. If you want the condition to include all calls except those that match the condition, select Not. (For additional information, see Configuring Category Conditions.)
2. Modify the following settings as necessary:

   Setting | Description
   From | Define the earliest position in the call audio at which the speaker may be found, in seconds, and then select one of the following types of reference points: Secs Abs: The number of seconds is defined relative to the beginning of the call Secs Abs from End: The number of seconds is defined relative to the end of the call (i.e., the Script must be found no earlier in the call than this number of seconds from the end of the call) Secs Rel to Start of Prev: The number of seconds is defined relative to the beginning of the previous item in the expression; this option will only work if the operator connecting the two elements is Conditional AND (->). Otherwise, selecting this is the same as selecting Secs Abs. Secs Rel to End of Prev: The number of seconds is defined relative to the end of the parent item; this option will only work if the operator connecting the two elements is Conditional AND (->). Otherwise, selecting this is the same as selecting Secs Abs from End.
   To | Define the latest position in the call audio at which the speaker may be found, in seconds, and then select one of the types of reference points explained above.

See also

Configuring Metadata Elements
Configuring Non-Linguistic Event Elements
Configuring Program Elements
Configuring Topic Elements
Configuring Category Elements
Configuring Text Elements