# SMART Hierarchy

SMART enables you to organize topics, programs and categories in a hierarchical manner. Topics and programs can be organized in folders and categories can include sub-categories.

For example, if your contact center is involved in sales campaigns and handles customer service interactions, you can create folders for each sales campaign and each type of customer-service issue.

The hierarchic organization of categories has an additional functional purpose. When a sub-category is assigned to an interaction by SpeechMiner, its parent category is automatically assigned to the same interaction. For example, if the Sales Campaign category has the sub-categories Spring Campaign and Summer Campaign, it will be assigned to an interaction whenever Spring Campaign is assigned to an interaction.

### Procedure

1. In the Topic or Program Tree list, select the folder to which you want to add a sub-folder.
2. Click the .

A new folder is added under the selected folder.

3. Type a name for the new folder and press Enter.

#### Related Topics

SMART Overview
Programs
Topics
Categories

### Procedure

1. In the Category Tree list, select the category to which you want to add a sub-category.
2. Click the .

A new category is added under the selected category.

3. Type a name for the new category and press Enter.

Important

| If you add a subcategory to a category that includes conditions, the category becomes a parent category and its conditions are removed.

#### Related Topics

SMART Overview
Programs
Topics
Categories

### Procedure

1. Click and drag the folder or subcategory to the target location.

Important

| If you add a subcategory to a category that includes conditions, the category becomes a parent category and its conditions are removed.

#### Related Topics

SMART Overview
Programs
Topics
Categories