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pagedata = [ ["activatedeactivateprogram.html","No title","Activate / Deactivate a Program When a program is active SpeechMiner operates according to the specific program&#39;s Recognition Tasks and Triggers. ...",""],
["addterms.html","No title","Add Topic Phrases Topics are a collection of phrases defined globally for the SpeechMiner system, and included in one or more programs as required...",""],
["addtopics.html","No title","Add / Remove Topics from a Program A program is essentially a list of recognition tasks (topics and non-linguistic data) that SpeechMiner is instr...",""],
["analyzebusiness.html","No title","Analyze your Business Needs Before creating a topic, gather information about the business issue you want to investigate and track interactions th...",""],
["analyzebusinesscategory.html","No title","Analyze your Business Needs Before creating a category, gather information about the business issue you want to investigate. Procedure What type o...",""],
["analyzebusinessprogram.html","No title","Analyze your Business Needs Before creating a program, gather information about the business issue you want to investigate. Procedure What type of...",""],
["appendix.html","No title","Appendix A - SMART Errors and Warnings The following is a list of the error and warning messages generated by SMART. The list includes a a summary...",""],
["assignkeywords.html","No title","Defining Topic Keywords and Escapes Defining Keywords and Escapes optimizes SpeechMiner&#39;s searching capabilities to find information based on a pa...",""],
["audit.html","No title","Auditing a Topic As SpeechMiner processes interactions, you can check how well the phrases it contains represent the intent of the topic and how a...",""],
["bestcategory.html","No title","Category Best Practices Category classification is a logical grouping of calls based on linguistic information (topics) and/or non-linguistic info...",""],
["bestpractice.html","No title","Define Initial Phrases and Keywords To be effective, a topic must be well-defined. That is, since people use a variety of different terms to expre...",""],
["bestpractices.html","No title","SMART Best Practices When working with SMART we recommend that you refer to a number of best practices. These methods and techniques will help you...",""],
["bestprogram.html","No title","Program Best Practices TBD ",""],
["besttopic.html","No title","Topic Best Practices A topic enables you to boost the recognition of a specific business issue (that is, a single concept) by telling SpeechMiner ...",""],
["blankcategory.html","No title","Create an Empty Category Set the Category properties and define its attributes (such as name, description, elements, and so on), according to the ...",""],
["blankprogram.html","No title","Create an Empty Program Set the program properties and define its attributes (such as name, description, language, etc.), according to the related...",""],
["blanktopic.html","No title","Create an Empty Topic Set the topic properties to easily identify the topic and define its attributes according to a specific business issue. Befo...",""],
["categories.html","No title","Categories SpeechMiner extracts interaction content to categorize interactions so you can better understand why customers are calling. That is, ca...",""],
["categoryconditions.html","No title","Configure Category Conditions Define your category by including conditions that will recognize interaction characteristics associated with the spe...",""],
["categoryinterface.html","No title","Introducing the Category Interface The SMART Category interface contains the following main components: Number Description 1 Displays the Category...",""],
["classification.html","No title","Interaction Classification: Categories During interaction classification, events and metadata are used to assign one or more categories to a inter...",""],
["conditions.html","No title","Category Conditions An interaction is assigned to a regular category if it meets the conditions that are defined for inclusion in that category. C...",""],
["createcategory.html","No title","Create a Category You can create categories that define the type of business issue you want to analyze. Procedure Analyze your Business Needs Gath...",""],
["createprogram.html","No title","Create a Program You can create programs that define the type of interaction structure you want to analyze. Procedure Analyze your Business Needs ...",""],
["createtopic.html","No title","Create a Topic You can create topics that define the type of interactions you want to find and analyze, and subsequently focus your business on wh...",""],
["database.html","No title","SpeechMiner Databases SpeechMiner stores recorded interactions and content information about each interaction in a specific database. When you log...",""],
["deletecategory.html","No title","Delete a Category When you delete a category and apply the changes to SpeechMiner, the SpeechMiner database category assignments are redone. For m...",""],
["deleteprogram.html","No title","Delete a Program You can only delete a program that is not linked to a category and is not associated with calls. To delete a program linked to a ...",""],
["exportandimport.html","No title","Export and Import SMART Instructions An exported SMART definition can be used for a number of purposes: To create a backup copy of the set of inst...",""],
["hierarchy.html","No title","SMART Hierarchy SMART enables you to organize topics, programs and categories in a hierarchical manner. Topics and programs can be organized in fo...",""],
["index.html","No title","",""],
["interface.html","No title","Introducing the SMART Interface The SMART interface contains the following main components: Number Description 1 Quick access to: Refresh: updates...",""],
["language.html","No title","Language Support SpeechMiner can process interactions in a variety of languages. Support for particular languages varies from organization to orga...",""],
["lock.html","No title","Locking and Unlocking Topics, Programs and Categories Categories , topics and programs are automatically locked when opened. Only the user who ope...",""],
["login.html","No title","Logging into SMART As soon as you log into SMART the roles and groups that are assigned to your account are automatically verified. Roles notify t...",""],
["managetopic.html","No title","Manage a Topic Once a topic is defined and saved you can always manage that topic as follows: When a topic is designated as a Secured Topic, the s...",""],
["ManagingSMART.html","No title","Managing SMART The purpose of SMART is to define a set of instructions (that is, item definitions) to be used by SpeechMiner to perform recognitio...",""],
["modifytopicterms.html","No title","Modify Topic Phrases Once a topic is defined and saved you can always change the topic terms and phrases as follows: Procedure Select the topic wh...",""],
["movecategory.html","No title","Move a Category The list of categories appears in SpeechMiner in the same order and with the same structure as it does in SMART. It is therefore r...",""],
["notes.html","No title","Add Notes to a Program You can add notes to a program to explain the reason for the specific program. Notes enables you to provide SpeechMiner use...",""],
["overview.html","No title","SMART Overview SMART, the SpeechMiner Administration Tool, is a component of SpeechMiner, Genesys&#39;s award-winning product for Customer Intelligenc...",""],
["programinterface.html","No title","Introducing the Program Interface The SMART Program interface contains the following main components: Number Description 1 Displays the Program Ma...",""],
["programrecognition.html","No title","Program Recognition Tasks Program Recognition Tasks define at what point during the interaction SpeechMiner will search for the Program&#39;s Topic. I...",""],
["programs.html","No title","Programs A program is a set of instructions that tell SpeechMiner what to recognize in recorded conversations between contact center agents and cu...",""],
["programtrigger.html","No title","Program Triggers Program Triggers define the circumstances under which SpeechMiner should search for a dependent topic. They are defined in the pr...",""],
["recognition.html","No title","Create a Program Recognition Task Program Recognition Tasks define at what point during the interaction SpeechMiner will search for the program&#39;s ...",""],
["runaudit.html","No title","Topic Analysis - Audits Report The Topic Analysis - Audits Report shows the precision with which topics were identified by SpeechMiner. Precision ...",""],
["save.html","No title","Save and Apply Changes to SMART The purpose of SMART is to define a set of instructions (that is, item definitions) to be used by SpeechMiner to p...",""],
["savecategory.html","No title","Save and Activate the Category When you create an empty category, it is saved automatically. When you modify a category (name, description, condit...",""],
["saveprogram.html","No title","Save a Program Every time you make a change to a program you should save it so that your changes are not lost. Before you begin Add Notes to a Pro...",""]];
