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["Genesys Predictive Routing - Sizing Guide"]
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["Note: This worksheet provides sizing guidelines for all Genesys Predictive Routing components. Click the Sizing tab to complete the worksheet."]
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["The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc. Copyright © 2019 Genesys Telecommunications Laboratories, Inc. All rights reserved."]
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["About Genesys:  Genesys powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering."]
["Notice: Although reasonable effort is made to ensure that the information in this document is complete and accurate at the time of release, Genesys  Telecommunications Laboratories, Inc., cannot assume responsibility for any existing errors. Changes and/or corrections to the information contained in this document may be incorporated in future versions.\nYour Responsibility for Your System’s Security: You are responsible for the security of your system. Product administration to prevent unauthorized use is your responsibility. Your system administrator should read all documents provided with this product to fully understand the features available that reduce your risk of incurring charges for unlicensed use of Genesys products."]
["Trademarks: Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. All other company names and logos may be trademarks or registered trademarks of their respective holders."]
["Technical Support from VARs: If you have purchased support from a value-added reseller (VAR), please contact the VAR for technical support."]
["Ordering and Licensing Information: Complete information on ordering and licensing Genesys products can be found in the Genesys Licensing Guide."]
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["Genesys Predictive Routing - Sizing Guide"]
["v9.0.016.00_11-2019"]
[]
["Description of Customer Input Value for Sizing","Value","Comments/Notes"]
["Inbound Call Rate in seconds (Interaction Rate)",25,"Number of interactions per second coming into the contact center system"]
["Average Handling Time (in seconds)",10,"Calls waiting to be directed to agents"]
["Average Waiting Time in Queue (in seconds)",50,"Waiting time for calls in queue"]
["Number of interactions waiting in Queue",{"$f":"B5*B7","v":1250},"Derived by multiplying inbound call rate (B5) and average waiting time (B7). This is the maximum number of interactions waiting in queue"]
["Target Agent Group Size",{"$f":"B5*B6","v":250},"Derived by multiplying inbound call rate (B5) and average handling time (B6). Number of concurrent agents to be scored per request during high load periods."]
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["Calculations Based on Genesys Lab Performance Testing"]
["URS CPU%",79.7]
["URS Memory (Mb)",415]
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["GPR Premise Hardware Requirements (Per Machine)"]
["Disk Space (GB)","500+","Minimum required"]
["RAM(GB)","32 or 64","Either option works"]
["CPU (Cores)","8 or 16","Either option works"]