Interaction Workspace 8.0.0 .NET Developer's Guide and API Reference
Welcome to Interaction Workspace

This .NET Developer's Guide and API Reference includes the following introductory material that should help you to understand and use the Interaction Workspace API and Extensions:

- Introducing Interaction Workspace
- What are Interaction Workspace Extensions?
- About Interaction Workspace Extension Samples
- Writing Your Custom Applications
- Best Practices for Creating/Using Views
- Views with Their Regions
- Customizable Commands
- Namespace Structure of Interaction Workspace

Additional Information

Refer to the Genesys Developer Documentation CD or the Genesys Developer website, DevZone. DevZone is available at http://www.genesyslab.com/developer. It contains the latest versions of all Software Development Kit (SDK) documents, and forums, along with other important sources of developer-related information.

For additional information about the Genesys Telecommunications Laboratories, Inc., see our Technical Support website.

The following documentation contains information about Interactive Workspace. Genesys recommends that you consult the Deployment Guide first.

- Interaction Workspace 8.0.0 Deployment Guide

- Interaction Workspace 8.0.0 User’s Guide

- Interaction Workspace 8.0.0 Release Note

- Interaction Workspace 8.0.0 Extension Samples

- Interaction Workspace 8.0.0 Context Sensitive Help (found in the application interface)

Copyright Information

Copyright © 2009 Genesys Telecommunications Laboratories, Inc. All rights reserved. Any authorized distribution of any copy of this code (including any related documentation) must reproduce the following restrictions, disclaimer and copyright notice: The Genesys name, trademarks and/or logo(s) of Genesys shall not be used to name (even as a part of another name), endorse and/or promote products derived from this code without prior written permission from Genesys Telecommunications Laboratories, Inc. The use, copy, and/or distribution of this code is subject to the terms of the Genesys Developer License Agreement. This code shall not be used, copied, and/or distributed under any other license agreement. THIS CODE IS PROVIDED BY GENESYS TELECOMMUNICATIONS LABORATORIES, INC. (“GENESYS”) “AS IS” WITHOUT ANY WARRANTY OF ANY KIND. GENESYS HEREBY DISCLAIMS ALL EXPRESS, IMPLIED, OR STATUTORY CONDITIONS, REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THIS CODE (OR ANY PART THEREOF), INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. GENESYS AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY DAMAGE SUFFERED AS A RESULT OF USING THIS CODE. IN NO EVENT SHALL GENESYS AND ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, ECONOMIC, INCIDENTAL, OR SPECIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, ANY LOST REVENUES OR PROFITS).

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