Interaction Workspace 8.0.0 .NET Developer's Guide and API Reference
Views and Their Regions
Views and Their Regions

The following is a list of views and the associated regions. Use this list to customize the existing application. For examples of how to use views and regions in your custom-built code, see Writing Your Custom Applications. For more detailed information examine the Extension Samples code.

- Window: ToolbarWindowView (IToolbarWindow)

- Region: ToolbarDialerRegion

- View: ToolbarDialer (ITeamCommunicatorView) (Module: TeamCommunicator)

- Region: ToolbarWorksheetButtonRegion

- View: MyWorkplaceButton (IMyWorkplaceButtonView)

- Region: WorkspaceMenuRegion

- View: PlaceStatusMenu (IPlaceStatusMenuView)
- View: KPIMenu (IKPIMenuView) (Module: KPIExtension)

- View: MainToolbarContainerButtonView (IMainToolbarContainerButtonView) (Module: Contacts)

- Region: ToolbarWorksheetRegion

- View: MyWorkplace (IMyWorkplaceView)

- Region: ToolbarWorkplaceRegion

- View: PlaceStatus (IPlaceStatusView)
- View: MyStatistics (IKPIView)

- View: MainToolbarContainerView (IMainToolbarContainerView) (Module: Contacts)

- Region: ToolbarStatusRegion

- View: AlertMessage (IAlertMessageView)

Figure 1 displays the regions and where they lie within the ToolbarWindowView.

Figure 1: ToolbarWindowView

- Window: GadgetWindowView (IGadgetWindow)

- Region: GadgetDialerRegion

- View: GadgetDialer (ITeamCommunicatorView)

Figure 2 displays the regions and where they lie within the GadgetWindow.

Figure 2: GadgetWindow

- Window: InteractionsWindowView (IInteractionsWindow)

- Region: CasesRegion

- View: CaseView (ICaseView)

- Region: InteractionsErrorRegion

- View: InteractionsErrorView (ILastAlertErrorView)

- Region: InteractionVoiceRegion

- View: VoiceView (IInteractionVoiceView)

- Region: InteractionVoiceMainRegion

- View: CallView (ICallView)

- Region: ToolbarTransfertConferenceRegion

- View: TransfertConference (ITeamCommunicatorView)

- Region: InteractionVoiceConsultsRegion

- View: CallView (ICallView)

- Region: DispositionCodeRegion

- View: DispositionCode (IDispositionCodeView)

- Region: InteractionsMultiMediaRegion

- View: EmailView (IEmailView)

- Region: CaseDataRegion

- View: CaseData (ICaseDataView)

Figure 3 displays the regions and where they lie within the InteractionWindow.

Figure 3: InteractionWindow

- Window: ToasterWindow (IToasterWindow)

- Region: ToasterCaseDataRegion

- View: CaseData (ICaseDataView)

Additional Information

Refer to the Genesys Developer Documentation CD or the Genesys Developer website, DevZone. DevZone is available at http://www.genesyslab.com/developer. It contains the latest versions of all Software Development Kit (SDK) documents, and forums, along with other important sources of developer-related information.

For additional information about the Genesys Telecommunications Laboratories, Inc., see our Technical Support website.

The following documentation contains information about Interactive Workspace. Genesys recommends that you consult the Deployment Guide first.

- Interaction Workspace 8.0.0 Deployment Guide

- Interaction Workspace 8.0.0 User’s Guide

- Interaction Workspace 8.0.0 Release Note

- Interaction Workspace 8.0.0 Extension Samples

- Interaction Workspace 8.0.0 Context Sensitive Help (found in the application interface)

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