| Release Number | AIX | HP-UX | Linux | Solaris | Tru64 UNIX | Windows |
|---|---|---|---|---|---|---|
| 7.2.000.02 [03/31/06] – General | X | X | X | X | X | X |
This release note applies to all 7.2 releases of Reporting Templates for Voice Callback. Information will be added to this release note as subsequent versions of the component are released. To help you identify the specific differences in releases, the release note includes new features and corrections and modifications for each release. Links in the Contents section enable you to access information regarding a specific release. A table in the Contents sections lists at a high level the supported operating systems for each release. For more detailed information, see the Genesys Supported Operating Systems and Databases Reference Manual.
The Known Issues and Recommendations section is a cumulative list with the most recent items at the top of the list. This list includes information on when individual items were found and, if applicable, corrected.
The Discontinued Support section is also a cumulative list with the most recent items at the top of the list. This list includes functionality that is no longer supported and the release number of the version in which support was discontinued.
Note: Genesys solutions may sometimes utilize functionality from commercial or non-commercial third parties, when such solutions are determined to provide quality approaches to items Genesys would otherwise have to raise costs to implement.
Supported Operating Systems
New in This Release
Corrections and Modifications
There are no restrictions for this release. This release does not contain any new features or functionality.
No corrections or modifications were made between Release 7.1 or earlier releases and the initial 7.2 release.
This section provides the latest information on known issues and recommendations associated with this product.
CCPulse+ mistakenly displays the Live Waiting metric in
historical views in the Callback Queue report. These reported values return
*Error* values because Live Waiting is a real-time metric. Live
Waiting, unlike other current metrics, is calculated within CCPulse+ using its
formula feature. You may safely ignore this message. (ER# 84990)
| Found In: 7.0.100.04 | Fixed In: |
The Not Rescheduled CB and Rescheduled CB metrics
from the CB Operation Report may be calculated incorrectly if Scheduled Callback
Requests with the same VCB_RECORD_HANDLE value arrive at the same
virtual route point several times with different Connection IDs. If this occurs,
the callback request is calculated as Rescheduled even though the
agent has not yet accepted the callback request. (ER# 98315)
| Found In: 7.1.000.00 | Fixed In: |
This section documents features that are no longer supported in this software. This cumulative list is in release-number order with the most recently discontinued features at the top of the list.
Windows NT operating system is no longer supported.
| Discontinued As Of: November 2005 |
Information in this section is included for international customers.
There are no known limitations or restrictions for internationalization.
Additional information on Genesys Telecommunications Laboratories, Inc. is available on our Technical Support website. The following documentation also contains information about this software. Please consult the Deployment Guide first.
Reporting 7 Getting Started Guide introduces the Reporting product set and describes Reporting component roles and interrelationships.
Reporting Technical Reference Guide for the Genesys 7.2 Release includes an in-depth discussion of the Genesys telephony call and statistics models, information how to customize various parts of the Reporting environment to meet your specific business needs, and a virtual dictionary of the elements that comprise the out-of-box templates for each solution and solution option.
The Reporting 7 CCPulse+ Help file describes operation of the CCPulse+ application.
Genesys 7 Migration Guide helps you plan and perform migration of Genesys 6.5, 7.0 or 7.1 software to release 7.2.