Section II – Functional Modules > Interaction Interface > Addressing Resources Bottom of Page
| Genesys 8.0 SCXML Technical Reference
< Associating Interactions Object Model >

## Addressing Resources

The following table indicates how to use the various types of interaction resources when using interaction actions and objects. The resource attribute for these actions and objects can be either a resource object or a string:

Resources | string | resource object | Examples:
--- | --- | --- | ---
agents — multi-media) | agent id | resource.agent resource.type = A | string — "agent1" resource object — _data.res.agent
places — (multi-media) | place id | resource.place resource.type = AP | string — "place2" resource object — _data.res.place
agents and group — (voice) | Not supported | resource.agent resource.type = A or AG | string — "agent1" resource object — _data.res.agent
places and place groups — (voice) | Not supported | resource.place resource.type=AP or PG | string — "place2" resource object — _data.res.place
DNs (voice, sip chat) | DN number | resource.dn and resource.switch (optional) resource.type="Q,RP,DN" (optional) | string — "9192340978" resource object — _data.res.dn and _data.res.switch (optional) _data.res.type (optional)
interaction queues (multi-media) | Not supported | resource.type=iq resource.id = the queue name | resource object — _data.res.id and — data.res.type
workbins | Not supported | resource.type=wb resource.id= the workbin name resource.wb_type= "A, AP, AG, PG" (optional) resource.wb_owner= the name of the workbin owner. | resource object — _data.res.id and _data.res.type and optionally _data.res.wb_type and _data.res.wb_owner.
e-mail addresses | `<username>@<host>` "origin.all" "_origin" indicates that the corresponding address from the related interaction message should be used. "_origin.all" indicates that all the corresponding address from the related interaction message should be used. "_udata" indicates that the corresponding address from the related interaction udata should be used. | Not supported | fred@gmail.com "_origin" "_origin.all" "_udata" "_customerview"
web users | URL | Not supported | `http://john.johnson@abc.com`
customer numbers | dn number | resource.dn | string — "9192340978" resource object — _data.res.dn
target format addresses | target DN | Resource object from the queue.submit.done event | 12345@switch3.DN

Section II – Functional Modules > Interaction Interface > Addressing Resources Top of Page
| Genesys 8.0 SCXML Technical Reference
< Associating Interactions Object Model >