# Genesys 8.0 SCXML Technical Reference

Copyright © 2009–2010 Genesys Telecommunications Laboratories, Inc. All rights reserved.

80r_ref_scxml_10-2010_v8.0.101.00

The information contained herein is proprietary and confidential and cannot be disclosed or duplicated without the prior written consent of Genesys Telecommunications Laboratories, Inc .

About Genesys

Alcatel-Lucent’s Genesys solutions feature leading software that manages customer interactions over phone, Web, and mobile devices. The Genesys software suite handles customer conversations across multiple channels and resources - self-service, assisted-service, and proactive outreach - fulfilling customer requests and optimizing customer care goals while efficiently using resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies leverage their entire organization, from the contact center to the back office, while dynamically engaging their customers. For more information, go to www.genesyslab.com.

Each product has its own documentation for online viewing at the Genesys Technical Support website or on the Documentation Library DVD, which is available from Genesys upon request. For more information, contact your sales representative.

Notice

Although reasonable effort is made to ensure that the information in this document is complete and accurate at the time of release, Genesys Telecommunications Laboratories, Inc., cannot assume responsibility for any existing errors. Changes and/or corrections to the information contained in this document may be incorporated in future versions.

Genesys recommends that you extract all of the zipped files to a folder prior to viewing them.

Your Responsibility for Your System’s Security

You are responsible for the security of your system. Product administration to prevent unauthorized use is your responsibility. Your system administrator should read all documents provided with this product to fully understand the features available that reduce your risk of incurring charges for unlicensed use of Genesys products.

Trademarks

Genesys, the Genesys logo, Telera, and Voice Web Application Platform are registered trademarks of Genesys Telecommunications Laboratories, Inc., in the USA and/or other countries. All other trademarks and trade names referred to in this document are the property of other companies.

Technical Support from VARs

If you have purchased this software from a value-added reseller (VAR), please contact the VAR for technical support.

Technical Support from Genesys

If you have purchased support directly from Genesys, please contact Genesys Technical Support at the following regional numbers:

North America and Latin America | +888-369-5555 (toll-free) or +506-674-6767 | support@genesyslab.com
Europe, Middle East, and Africa | +44-(0)-1276-45-7002 | support@genesyslab.co.uk
Asia Pacific | +61-7-3368-6868 | support@genesyslab.com.au
Malaysia | 1-800-814-472 or +61-7-3368-6868 | support@genesyslab.com.au
India | 000-800-100-7136 (toll-free) +91-(022)-3918-0537 | support@genesyslab.com.au
Japan | +81-3-6361-8950 | support@genesyslab.co.jp

Before contacting technical support, please refer to the Genesys Technical Support Guide for complete contact information and procedures.

Ordering Information

For complete information on ordering Genesys products, please see Licensing Genesys Products (for 6.5 and earlier products) or Genesys Licensing Guide (for 7.x and 8.x products).

Released by

Genesys Telecommunications, Inc.
http://www.genesyslab.com